Reference no: EM133451655
Case Scenario:
You are a medical administrative assistant working for a large hospital system with multiple locations and satellite clinics within your state. While you have many responsibilities, a majority of your work involves supporting the billing and insurance department. You are sorting through incoming messages in the EHR secure messaging system. These are two of the messages you encounter:
From: Cecily Bryant, PA
Subject: Additional patient information needed
Message: I saw a patient yesterday (Bridget Besmer, dob 3/14/84) and need to refer for lab testing. I pulled up her chart to review prior lab results, but some test results from the Lake City satellite clinic seem to be missing. Can this information be updated and sent to me directly, please?
From: Damon Banks (patient)
Subject: Insurance won't pay
Message: Hi, I received a bill for a flu vaccination I received several months ago. I called my insurance company, and they said it needs to be recoded. I don't know what that means, and I'm frustrated that I am being told I need to pay for this. My insurance is supposed to cover preventative care like vaccinations. Please tell me how this can be cleared up.
Questions: Respond to each of the messages using the appropriate type of communication. Include the following:
- Identify the best method of communication to respond to Cecily Bryant (Internal), who is a fellow employee of your healthcare system.
- Identify the best method of communication to respond to Damon Banks (External), who is a patient.
- Describe the steps you need to take to find a resolution to each scenario.
- Identify the technologies will you need to use to solve these problems.