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Identify symptoms and indicators

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Describe a scenario you have experienced or could experience in your area of hospitality that has led to conflict. Identify the source of the conflict and draft an outline for a conflict management plan. Assess two possible methods of managing the conflict. Identify steps that will best enable you to resolve the conflict for the most benefit.

As a part of your analysis, note some key points that are required to be followed.

- Identify symptoms and indicators

- Identify emotional aspects [if left unresolved] and effects on workplace performance

- Identify possible alternative outcomes

- Identify roles

- Identify resolution strategies

The scenario should be related to your field of interest, such as a restaurant scenario for food service concentration.

Determine if the conflict was/is functional or dysfunctional and explain why.

Reference no: EM133421312

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