Reference no: EM133371708

Case Study: Sally is 55-year-old woman with 3 children 16, 18, 20 years old. She recently separated from her partner of 25 years. During their marriage Sally didn't work as her partner provided enough income for them to live comfortably. When they met Sally had inherited her grandmother's modest home. Sally works as a volunteer at the local library and runs the "bubs and mums" program, four days a week. Sally always felt like a "single mum" due to her bringing up the 3 children on her own as Sally's husband (Glenn) worked as a Console Operator at the local Service Station working overnight, weekends and public holidays on a rotating shift. They didn't spend much time together and he missed a lot of the children's important events such as, graduations, sporting events, birthday parties, even some Christmas's Glenn was on shift. During their mediation for divorce Glenn had stated that he wanted half of everything including the house due to the time they'd been together and that he was the sole bread winner and would not be able to start again with a mortgage as he was due for retirement. Sally was shocked and could not believe that he would leave her not only to support all 3 children but homeless as she already discovered she would be eligible for a home loan. Sally has come to see you today for assistance with housing.

Questions:

• work with the client to identify their strengths, abilities, and goals for the plan
• work with the client to agree on the approach to case management
• include an initial client assessment to identify their needs
• work with the client to identify their immediate, short-term, and long-term needs (and that of any other relevant parties)
• identify and agree together on how the plan will be monitored and changed (if change is necessary)
• identify strategies to manage any complex or high-risk situations
• identify other workers/service providers required for the plan, making sure they have the right experience, are in a suitable location, and can take on the workload
• assist the client in setting achievable and realistic targets and taking responsibility for their recovery
• Identify and carry out monitoring strategies to review the effectiveness of case management
• Monitor case management progress against agreed goals, service provision, and client and stakeholder satisfaction
• Assess if and where changes to the plan are needed (in collaboration with the client and others as needed)
• Develop strategies for alternative actions and/on ongoing interventions
• Speak with all the relevant parties concerned to negotiate any proposed plan changes as a result of the case review
• Along with the case management plan, complete documentation relevant to the case management process, making sure this complies with evidence-based practice and confidentiality requirements
• Perform case closure at the appropriate time and according to organisational procedures.