Reference no: EM133357834

A group consisting of four friends - Mona, David, Van, and Andrew - is involved in completing a group report and presentation worth 40 percent of the assessment in a subject. The group began enthusiastically two weeks ago but momentum has declined as they have tried to deal with the following issues:

Van has been conducting telephone interviews on behalf of the group but had not been keeping detailed records of each call. Mona agreed to meet David at the library, but David did not show up. Andrew set up a spreadsheet for recording the results without consulting the others - both David and Van saw significant disadvantages withAndrew's spreadsheet. Mona is in the process of moving to another suburb where public transport is more limited.During the group meetings, Andrew likes to focus on one issue at a time, while Van likes to chat generally about ideas and presentation strategies. Andrew thinks that Van interrupts Mona and David too much and wastes time.

Mona and David are keen to learn about the topic because it is directly relevant to their future work. All members are feeling frustrated with their experience of working in the group. There are three weeks left before the reportand presentations are due and anxiety is high.

Question 1.

Outline the key features of the communications problems identified in the Case Study above.

Question 2.

Identify specific decision-making strategies to maximise effective communication and to improve the interpersonal dynamics in the teamwork.