Reference no: EM132108048
CASE STUDY
PMIA Airport is the gateway to Madinah. Millions of passengers use our terminals each year - 24 hours a day, seven days a week - to connect with people and places across the world. As many as 4,000 people work at the airport each day and thousands of more jobs are indirectly linked to its operation and growth. We aim to provide the best airport operations services that meet the highest global standards and the customers’ various needs. It is the fourth busiest airport in Saudi Arabia, handling 6,572,787 passengers in 2016, including 719,638 Hajj charter and 818,092 Umrah charter passengers.
Already we have achieved success in further improving the world-class facilities we offer at Madinah Airport. The new Hajj Terminal and 6 state-of-the art Hajj Pavilions, top-notch food outlets, and world-class duty-free shops are perfect examples of this passenger focused approach. However, we need to go even further. In the year ahead we will continue to introduce new ways of providing services and products that will ensure the time our passengers spend with us is quality time.
Already we have achieved success in further improving the world-class facilities we offer at Madinah Airport. The new Hajj Terminal and 6 state-of-the art Hajj Pavilions, top-notch food outlets, and world-class duty-free shops are perfect examples of this passenger focused approach. However, we need to go even further. In the year ahead we will continue to introduce new ways of providing services and products that will ensure the time our passengers spend with us is quality time.
As we look to the future at PMIA we are doing so with a clear vision in mind. This year we will position ourselves better to achieve that vision: to be a world-class airport and the preferred choice for passengers, airlines, business and the community. How do we intend to achieve this? Through collaborative relationships, innovation and service excellence.
The PMIA management has hired you as manager operations. You have to manage the entire airport operation. You have to manage the inflow and outflow of passengers, the employees, and other resource facilities.
1. PMIA is handling approximately, 7000000 passengers in a year, it is really challenging task. How will you administering the Public [Passengers]? Identify some of the Essential Characteristics of administration?
2. Roughly 4,000 people work at the airport each day and thousands of more jobs are indirectly linked to its operation and growth. As Manager Operations how will you manage Human Resources functions of the airport? Identify the various Public Service Motivation tools the can be helpful in Managing HR.
3. At PMIA how will you implement Performance-Driven Management System? Identify the various Performance Improvement Indicators.
4. Evaluation is the process of determining the merit, worth, and value of things.” Identify the program evaluation at PMIA. Why evaluate the program? Discuss the Models for Program Evaluation.