Identify service gap which identified as service break down

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Reference no: EM132170263

Question: Write a three-page paper, typed and double-spaced, in which you select a company that you have worked for or where you have been a customer.

Identify a service "gap" which you identified as a service break down and develop a "redesign."

Include the following components:

- A description of the process and opportunity for improvement.

- The impact of the current situation on the company and customer

- A recommendation to the service process to address the gap

- Projected benefits from implementation of the process change.

Include a summary and a minimum of three sources

Reference no: EM132170263

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