Identify required business critical functions from situation

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Reference no: EM133559792

Assignment:

Question 1: Identify required business critical functions from the situation?

Critical Business Activity: Receiving the order

Description: Steph receives orders from the Shopify website and emails the list daily to Carl. The client will email design requirements to the manager's personal email.
Priority: 1
Impact of Loss: Loss of revenue ($1200-$3700) and potential staff short time if orders are not received for an extended period.
Recovery Time Objective: Losses will occur in week 3 if orders are not received.

Critical Business Activity: Manufacturing process

Description: The production staff ensures the printing process is running smoothly, removes completed models, and monitors filament supplies.
Priority: 1
Impact of Loss: Loss of revenue ($3700 per week), potential staff short time, and damage to the company's reputation if manufacturing stops.
Recovery Time Objective: As soon as possible, as losses occur immediately when manufacturing stops.

Critical Business Activity: Logistics - Packing & Dispatching

Description: Completed models are packaged for shipping, labeled by Steph, and collected by Australia Post weekly.
Priority: 2
Impact of Loss: Loss of revenue ($2000-$3700), increased costs for sourcing materials, extra delivery costs for clearing backlogs, and potentially increased staffing costs.
Recovery Time Objective: 3-5 working days.

Critical Business Activity: Customer Management

Description: Steph deals with customer complaints related to quality, lost or delayed orders, etc.
Priority: 3
Impact of Loss: Loss of revenue ($1000-$1500) due to customer dissatisfaction.
Recovery Time Objective: Not specified, but this should be addressed promptly to minimize customer dissatisfaction.

Critical Business Activity: Supply Chain Management/Maintenance

Description: Carl and Brad manage filament supplies and equipment maintenance.
Priority: 2
Impact of Loss: Loss of revenue (up to $3700) if supply chain disruptions occur.
Recovery Time Objective: Not specified, but this should be addressed as quickly as possible to prevent disruptions.

Reference no: EM133559792

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