Identify psychological approaches to managing waiting lines

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Describe what causes waiting lines to form, and why it is impossible to eliminate them completely. Identify the imbalance the existence of a waiting line reveals. Identify metrics that are used to help managers analyze waiting lines. Identify some psychological approaches to managing waiting lines, and why a manager might want to use them.

These are questions from Ch. 18 of Operations Management by William J. Stevenson 11th edition

Reference no: EM13960275

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