Reference no: EM133029064
1. OSHA violations must be posted.
A. True
B. False
2. Training is required to correct safety programs.
A. True
B. False
3. Accident records are used to identify problems areas.
A. True
B. False
4. Balancing work/family issues is one of the most pressing challenges companies face today.
A. True
B. False
5. Key problems within the hospitality industry are the often irregular hours, and the long shifts employees work.
A. True
B. False
6. Turnover costs are generally $1,000 to $3,000 per employee.
A. True
B. False
7. One indirect cost of turnover is productivity.
A. True
B. False
8. A major cause of turnover is poor management that weakens morale.
A. True
B. False
9. Employees often don't leave because of career ladder concerns.
A. True
B. False
10. One remedy for solving retention issues is to develop recruiting programs that meet the company's needs.
A. True
B. False
11. A major cause of discipline problems is that unrealistic expectations were set.
A. True
B. False
12. Managers must pick favorites when enforcing rules.
A. True
B. False
13. According to the "hot stove approach," corrective action must be consistent.
A. True
B. False
14. The ombudsman is responsible for investigating and resolving complaints.
A. True
B. False
15. Wrongful discharge lawsuits are becoming less frequent due to industry education.
A. True
B. False
16. Social responsibility involves making decisions and taking actions which bring benefit.
A. True
B. False
17. Stakeholders involve special groups within and outside of the organization.
A. True
B. False
18. The stakeholder philosophy reflects "enlightened self-interest."
A. True
B. False
19. Companies have no legal obligation to voluntarily curtail activities that may be perceived as damaging.
A. True
B. False
20. Companies that take a defensive response do not admit to errors or omissions.
A. True
B. False
21. Business leaders are directly accountable to the people.
A. True
B. False
22. A social responsibility audit requires a company to establish objectives.
A. True
B. False
23. Ethical beliefs stay relatively steady through life.
A. True
B. False
24. A key element in ethics programs is support from the bottom.
A. True
B. False
25. The utilitarian approach assumes that actions that are good for society are ethical.
A. True
B. False