Identify possible hippa violations in bad phone techniques

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Reference no: EM133636387

Assignment:

Watch both videos to respond to the following questions.

1. After watching both videos, what are some key differences you noticed between in the two videos?

2. Identify five telephone courtesies and why they are important in your career.

3. In reflection, identify any possible HIPPA violations in the "bad phone techniques' video; explain why it would be HIPPA violation. Be sure to thoroughly explain your reasoning.

4. Describe in your own words the proper techniques for answering calls, transferring calls, and placing calls. If you have experience in this please share what went well and what did not.

Video 1: Bad phone techniques

Video 2: Good phone techniques

Reference no: EM133636387

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