Reference no: EM132990342

Daniel Goleman describes emotional intelligences as a "key set of...characteristics", which include

• Abilities such as being able to motivate oneself and persist in the face of frustration
• abilities to control impulse and delay gratification
• [ability] to regulate one's moods and keep distress from swamping the ability to think
• [ability] to empathise and hope (Goleman, 1996. p 34)

Essentially, Goleman says that whilst technical skills and thinking (cognitive) abilities rely on traditional intelligence, there is a whole range of 'emotional competencies' linked to emotional intelligences such as being self-aware and being able to empathise with others.

This assessment will require you to honestly investigate and acknowledge your emotional strengths and weaknesses. You should reflect on your experiences, and define the key actions required to address any shortfall.

Answering the following questions:

1) Identify your own emotional strengths and weaknesses

2) Identify your personal stressors within your work environment

3) Identify your emotional states affected by your workplace

4) Consult with 2 or 3 friends or colleagues on your emotional strengths and weaknesses:

(i) How can you use your emotional intelligence or emotional strengths to your advantage?

(ii) How can you improve your emotional weaknesses?