Identify organisation you have experience with as a customer

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Reference no: EM133646245

Assignment:

The concept of quality has been evolving for the past many decades, leading to the notion of Total Quality Management (TQM) philosophy. In TQM philosophy, there are 6 main attributes. In this question, we will focus on two (2) of the 6 main TQM attributes;

• Focusing on customer needs

• Need to continuously improve critical process

a) Identify a business/organisation that you have experience with as a customer or as an employee. Relate to your experience with this business/organisation when you answer the below questions.

b) For TQM attribute Need to continuously improve critical process: Discuss why the business/organization that you identified could achieve good quality product or service when it adheres to this attribute.

Reference no: EM133646245

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