Reference no: EM132967853
Scenario
A local community club wants to take a group of clients from Fairfield Community Centre out for a picnic. They have asked John, one of the new care workers, to give them a list of people that they can contact and invite for this activity.
After the last picnic hosted by this community club, family members complained about the way the clients were treated - they were on the sun most of the day and there wasn't enough food and drinks provided.
Fairfield Community Centre relies on the financial support of the club despite having some concerns about the way their clients are treated by club members. John thinks the picnic is a great idea, especially if some of the more difficult clients can go as it well give him and the other workers a bit of a break for the day.
John gives the list of client names to the community club with details of their special needs. John does not inform the clients about the activity because he knows that many of them will not want to go.
Angela, one of the clients, found out and tells John that she does not want to attend. John informs Angela that she has to go and that the fresh air will do her good. Angela was quite upset and tells her daughter about the incident. Her daughter then requested for a meeting with you as the Centre Manager and complained about why her mother was being pressured to attend the picnic.
Q.1. Identify the legal or ethical responsibility that has been breached.
Q.2. Identify the organisational policy, procedure, codes of practice that are relevant to this situation and may inform you on how to respond to this situation.
Q.3. Identify and explain strategies and actions that have to be undertaken to respond to the issue, including investigations, written and verbal communications, possible sanctions that may involve workers and service users.
Q.4. Identify opportunities for change or continuous improvement and how these can be implemented.
Q.5. Identify ways in which the strategies and actions implemented will be monitored and evaluated.
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