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Identify one company that you have observed in the past

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Reference no: EM132283726

Question :

In part A of your reflection, discuss how technology has changed your expectations of how you want to be treated as a customer.

In part B, identify one company that you have observed in the past year being impacted (either positively or negatively) by the changes in how customer service is delivered via technology.

Reference no: EM132283726

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