Reference no: EM132996029

BSBINN601 Lead and manage organisational change

Assessment 2 - Project 1 - Identify change requirements

Scenario

Apex Work Skills Pty. Ltd. (AWS) is a private Registered Training Organisation, with a student enrolment of 2000 and 50 training staff employed on sessional or full time basis. The RTO has about approximately 30 administration staff.

Traditionally AWS has delivered nationally recognised training courses in construction and business management. Since last year AWS has added qualifications in real estate and property services to their scope of registration.

The CEO of AWS wants the RTO to be known as the best in the country. Recently she has invested over a million dollars in building state of the art facilities, such as new classrooms, workshops, tools and equipment. AWS uses conventional methods of face-to-face training delivery and these facilities are important for classroom delivery.

AWS always employs suitably qualified and experienced trainers and assessors. In order to ensure compliance with trainer/assessor requirements, AWS has committed substantial funding towards the professional development of its trainers.

AWS has three student cohorts - international fee paying, domestic government funded, and domestic fee paying. Of these, international fee paying and domestic funded are the biggest revenue streams.

International students pay full course fees for their study, while AWS has been receiving government funding for delivering vocational training programs to domestic Australian students, based on the student's eligibility for receiving funding. The company has been relying on this funding to cover the expenses it incurs in training students; therefore, this is a very crucial source of income. AWS strategic plans and business plans are based on the assumption that the RTO will continue to receive government funding as a source of income.

In response, the AWS Management team has been meeting behind closed doors for the last month, and has decided to cut 30% of its training staff (15 long-term contracted trainers). The company will reorganise its operational structure as follows:

• 15 full-time training positions will be made redundant
• trainers' employment terms will be re-negotiated to ongoing casual basis
• any new trainers will be employed on an ongoing casual basis
• all managerial and non-academic positions will be maintained

• trainer rosters and payroll costs will be adjusted based on student numbers for each new intake

The implications of these changes for the strategic goals of AWS will be significant.

There is a strong possibility that the quality of training provided at AWS could be affected by the afore mentioned operational changes in the following ways:

sudden drop in training staff if current trainers are not willing to re-negotiate their terms of employment and there is a lag in recruiting new trainers
higher error rate in processing student data (such as assessment results, attendance, etc.) due to a constantly changing roster of staff, unless processes are standardised and all academic staff are thoroughly inducted prior to commencing roles
greater reliance on offsite/ self-paced training using online tools for domestic students, in order to reduce trainer costs and overhead costs associated with classroom based training
negative impact of reduction of resources on quality of training

Part A - Prepare a change proposal

You are the HR & Administration Manager of AWS. It is June 2020, and you are tasked with preparing a change management plan to reduce budget and manage redundancy over the next 6 months.

Prepare a change proposal detailing change requirements for the organisation. In your proposal, you must complete the following:

1. Provide an overview of the issues facing AWS that have necessitated changes in company operations.

2. Research and identify at least two factors in the business environment of AWS that may impact the company's ability to achieve its strategic objectives for 2020-2022. You may use the Readings Apr 2020 provided in Appendix A or research resources on your own. You must cite the references appropriately, using the APS style, and include a list of references at the end of your proposal document.

3. Based on the challenges that AWS is facing, and your research, identify:
• three changes to be made to AWS operations that are now necessary to reduce costs and maximise income, in order to achieve strategic goals
• the priority with which each should be implemented.

4. Identify of how the identified changes are relevant to the organisation's strategic goals.
• The student must discuss how the proposed changes will enable the company to reduce expenses.
• The following response is based on the sample changes suggested above.

5. Research and identify a suitable outplacement service/ program for your needs, and four ways in which they can help AWS achieve goals.

6. Research at least two further sources of information, and identify and provide a brief summary of at least two regulatory/ legislative best practices and compliance requirements for implementing changes relevant to the change objectives of AWS, (citing sources in your response).

7. Review the AWS HR policy (given in Appendix B), and discuss any two changes/ additions that are required to the policy in order to implement organisational change.

8. Identify two other documents related to the above organisational policies that must be developed or revised in order to achieve organisational change (e.g. trainer related documentation, procedures, forms, etc.).

Part B: Role-play - Discuss change requirements with CEO and finalise priority of changes

Conduct a meeting with the CEO and Board of Directors of AWS, to discuss the changes you have suggested in your proposal, and the priority, and seek their inputs and approval on the same.

You may use up to 5 brief PowerPoint slides as presentation aids.

During the meeting, you must:
• identify the changes you have suggested in your proposal
• identify the change priorities you have assigned, and the reasons for your order
• seek inputs from the CEO on changes and priorities
• confirm and finalise changes and priorities
• make notes of inputs from CEO

This is a role play. Your assessor will play the part of the CEO. Your classmates will be the Board of Directors, and be the audience in the meeting. You will be playing the role of the HR & Administration Manager.

The board of directors will have no input in the meeting, only the CEO will provide you with feedback and approval. However, you must include and address the board when you present your proposal.

Part C: Role play - Consult specialist

Following your meeting with the CEO of AWS, conduct a meeting with Kate Lee of Oz Careers, who specialises in providing outplacement services and redundancy management to businesses.

During the meeting, you must:
• provide Kate with an overview of the highest priority change facing AWS
• seek inputs from her on how AWS should prepare for redundancies
• seek information from Kate on:
o how her company can help AWS manage redundancies
o what the benefits of these services are
o what the costs are

You must make notes of your discussion and retain them for use in subsequent tasks.

Attachment:- Lead and manage organisational change.rar