Identify meaning performance metrics

Identify meaning performance metrics - explain why

Assignment Help Operation Management

Reference no: EM133298586

Case: You are a consultant hired to improve operations for Canada Post - Ecommerce Division. Your task as a consultant would be to ensure a smooth and efficient process for Ecommerce companies using Canada Post as their primary shipping company. Canada Post must be integrated into their warehouse and shipping platforms. As well, the process included in your responsibility includes:

- Shipment Creation

- Shipment Tracking

- International and Domestic Shipping Option

- Pricing

- Shipment pickup /drop off

- Shipment acceptance / reject

- Shipment consolidation at Canada Post Depot

- Movement of shipments within Canada Post system

- Tracking capabilities on truck, warehouse and depot

- Final Customer signature tracking

- Dispute / Complaints Tracking

- Returns Processing Your Task

Question 1. As a consultant for Canada Post, make a DATA FLOW DIAGRAM for the operations.

Question 2. Identify 3 meaning performance metrics for Canada Post - Ecommerce Division. Explain why these 3 metrics are meaningful to Canada Posts business processes. Ensure that the metrics are measurable and not subjective. These metrics should be influenced with any process improvement initiatives and not be financial based.

Reference no: EM133298586

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