Identify key elements of customer service

Assignment Help Marketing Management
Reference no: EM132309172

Topic:

They are based on the same choice of topic. In other words, students cannot choose between topics for each assessment task. They must remain with the same topic for Assessment #1 (i.e. Opportunity Analysis) and Assessment #2 (i.e. Strategic Marketing Plan).

Target Market & Positioning

Selection of Target Market

Identify the target market chosen for this plan and justify why?

(This is justshow what you need to be included.BUT do not show whole session usingBLACK POINTS. We need paragraph).
• Identify the targeting strategy adopted by your company. This will determine which market segments you will focus on (e.g., mass marketing, differentiated marketing, concentrated etc.);
From here, identify the selected target market.
• Provide the profile of your target market addressing such as the following:
Note: 1. You don't have to choose all of them, just choose what do you think suitable appropriate for your assignment for the product or company of you choose in your LAST assignment.
2. When you choose some points you have to a short paragraph explaining why and what specific.
o Demographics (e.g., age, gender, social status, occupation, religion, ethnicity, income, social class);
o Psychographics (e.g., lifestyles, attitudes and beliefs, perceptions, personality, adopter categories such as innovators, early adopters, early majority, late majority, laggards).
o Consumption and use patterns (i.e., Behavioural): Buying motives, when, where and how they buy, usage rate, how often they buy, who makes the buying decision and who does the buying.
o Geographic (e.g., location, region, state, zip codes, countries, cities, urban, climate, market size etc.)
o Marketing and brand dimensions (e.g., specific responses to marketing campaigns, familiarity to the brand, do they select a product based on brand/attributes, brand loyalty, customer satisfaction etc.)

Positioning Strategy
Positioning Strategy
Describe the company's unique selling proposition and how you differentiate yourself from competitors.
(This is justshow what you need to be included.BUT do not show whole session usingBLACK POINTS. We need paragraph).
• Provide the company's positioning strategy.
• Provide slogan or positioning statement for the company.
Positioning strategies can be based on the following:(MUST BE follower all of them in this part)
• Product attributes;
• Product benefits;
• Meeting a need which is not being satisfied by competitors;
• Customer usage, occasions/patterns;
• Users;
• Direct comparisons to competitors;
• Avoiding competitors;
• Product classes.
Construct a strategic group map of competitors in your industry.
• Ensure that you label the X and Y-axis.
• Ensure that you state where your company/brand is currently positioned and where you would like to be positioned based on your marketing strategy.

Marketing Mix Strategies
State the major elements of your marketing mix (detailed below). Justify and explain how they interact to create synergy.
Product/Service
(This is justshow what you need to be included.BUT do not show whole session usingBLACK POINTS. We need paragraph).
• Identify main product line and sub-product lines;
• Identify key product attributes (e.g., features, quality, wide or deep product assortment, packaging, warranty etc.) that will be or have been implemented in response to target market's needs and according to marketing strategy.
• Provide product name, description, functionality, features and benefits;
• Compare your product offering to that of your main competitors;
• Identify (if appropriate) changes to production process;
• Provide a 2-D image of the new product/s with descriptors.


Price
Identify the cost of the product to the customer.
• Detail the new pricing structure (i.e., wholesale price, mark-up, retail price)
• Describe how the selling price will be determined;
• Describe pricing strategy (e.g., market-skimming pricing, market penetration pricing, lowest price provider, geographic pricing, bundling of products etc.) and how it relates to the overall marketing strategy;
• Provide discount schedules;
• Provide instances of price adjustments (e.g., reaction to competitor pricing, geographical price zones, levies/regulation, taxes etc.)
Justify your strategy based upon the overall objective of the marketing plan> Please note there are other pricing strategies you may apply.

Promotion
Overview: Your promotional strategy must reflect your positioning strategy. This means that the message you are sending to the market be relative to the positioning strategy. Develop a 3-6-word sentence that can be used to portray this strategy. For instance, Toyota use "oh what a feeling". Also, the media chosen to communicate the message must be the same media that your target market consumes. As such the message must be the same across all the media used. Remember who you have chosen as your target market and how will this enable you to achieve your objectives.


1. Copy:
• Provide ad themes selected according to marketing strategy: the appeal and messages to be conveyed which support the marketing strategy (can be based on your unique selling proposition);
• Provide ad styles (i.e., emotional, fear, factual, imaginative, comparative);
• Stipulate the person/agency in charge of execution.

2. Media:
• Explain choice of media in combination with ad type (e.g., print, radio, TV, outdoors, online, social media, events, Public relations/publicity)
• Explain how each medium will be used in terms of timing, sequencing and synergy. Explain and include the below table (but do so for 12 months). You may commence in any month of the year.

• Describe any loyalty programs offered (e.g., reward programs, appreciation programs, partnership programs, rebate programs, affinity programs).
Now choose which of the following you could use for your promotional campaign and apply. There is no set number - choose only what you wish to apply in your plan.
In here, you don't have to include all of them, just choose what you purpose do in your business.

3. Customer and Service Support
• Identify key elements of customer service and support that relate to the marketing strategy;
• Customer service hours;
• Level and method of customer service/support provided (e.g., telephone, website, live chat, email etc.)
• Response time to customer inquiries;
• Other?

4. Personal Selling
• Identify elements of personal selling (face-to-face) strategy if applicable;
• Identify sales force needed (i.e., number of sales persons required, type of sales people required, type of sales presentation to use).

5. Sales Promotion
• Samples
• Coupons
• Premiums
• Contests
• Refunds. Rebates
• Bonus packs
• Frequency programs,
• Event marketing
• Other?

6. Trade Promotion
• Describe elements of trade promotions with distributors and/or partners (e.g., contests, trade allowances, point-of-purchase displays, trade shows etc.)

7. Public relations/Publicity
• Press release;
• Sponsorships;
• Cause-related marketing;
• Other?
Place
• Specify the role of distribution as it applies to the marketing strategy (e.g., exclusive distribution, penetrate the whole market, selective distribution);
• Identify geographical or sales territories to be covered;
• Specify the types of distribution channels (e.g., direct, indirect, number and type of intermediaries (retailer, wholesaler, distributors, agents);
• Specify whether middlemen are: promoting your product, adding a price mark-up, negotiating with customers or other middlemen, transporting and sorting goods, gathering market research information, providing market research/data information down and up the supply chain).

STYLE FACTORS:

The following must be adhered to:
- 11 or 12 size font, Arial or Times New Roman
- Insert page numbers
- Use the sub-headings outlined in the template to guide the reader through the sections
- The executive summary and table of contents are not included in the word count.
- Figures and tables should be used where appropriate, and are not included in the word count, nor are quotes and references. Direct quotes should be used sparingly.

- NO APPENDICES should be attached to the report. For this reason, all diagrams, illustrations, tables etc. should be embedded throughout the plan.

A reference list should be included. A minimum of 10 references. Web reference sources are acceptable and are likely to be the primary sources.

Attachment:- Assessment requirement.zip

Verified Expert

Executive summary is included with each and every point indicated in the template - but made in paragraph as per the instructions, also word limit is set as appropriate. Positioning map is now included with some more features, indicating labeling and position with the help of shapes. Promotion though indicated like bulleted points they makes up text only, now changed to paragraphs completely.Gantt chart is scheduled for one year.(365 days).The entire Gantt chart is about the marketing strategy of Vodafone not on WBS. WBS is for the activities identified for Vodafone. The template given before is slightly different than the one attached here. Still they are mostly same, done based on the one given before.

Reference no: EM132309172

Questions Cloud

Inventory is any stored resource : 1) Inventory is any stored resource that is used to satisfy a current or future need.
Avoid negative behavior within the company : What best practice might the company implement to avoid negative behavior within the company?
Discussion - Use and Misuse of Descriptive Statistics : Discussion - Use and Misuse of Descriptive Statistics. Present an example of some use of descriptive statistics in your life or work
Choices of mode-telephone : Instructions: Read each scenario below and choose from the list provided the mode that would result in the most effective communication experience.
Identify key elements of customer service : They are based on the same choice of topic. In other words, students cannot choose between topics for each assessment task. They must remain with the same topic
What do neuroscience-positive psychology : What do neuroscience, positive psychology, and organizational development have in common, and how can those in leadership roles
Impact the success of multinational corporations : How does corporate social responsibility and multi-cultural sensitivity impact the success of multinational corporations?
How is mad dog product positioned in the market : How is Mad Dog' product positioned in the market? How do its functional ¬level strategies align (or fail to align) with this positioning?
Prepare a system documentation report : MN506 System Management, Melbourne Institute of Technology, Australia: Analyse client requirements, design the solutions,implement,configure, and troubleshoot.

Reviews

len2309172

5/20/2019 11:39:57 PM

Hi there, I need expert to helping me complete the assessment in this time. Because this is related to the first assignment. They are based on the same choice of topic. In other words, students cannot choose between topics for each assessment task. They must remain with the same topic for Assessment #1 (i.e. Opportunity Analysis) and Assessment #2 (i.e. Strategic Marketing Plan).

Write a Review

Marketing Management Questions & Answers

  Integrated marketing communication

Developing an IMC plan of Amazon that aims to create awareness and knowledge amongst Singaporean  consumers of the ethics involved in buying clothing made from Bangladeshi factories  .

  Multiple choice questions on e-commerce

The assignment in Computer Science or Information Technology is about multiple choice questions, particularly in e-commerce. Questions such as types of e-commerce websites, commercial websites, disintermediation, Platform for Piracy, the data that ca..

  Balanced scorecard for red lobster

The assignment in marketing is about Red Lobster, which is one US and Canada's most loved seafood restaurant. It has hundreds of outlets in US and Canada and it now wants to expand further. The approach adopted by Red Lobster has been discussed in fu..

  Marketing plan - marketing audit, swot and smart report

The assignment in marketing is about preparing a marketing plan. As part of marketing plan, the SWOT analysis, assessing the competitive position, identifying critical competitive issues, marketing objectives, strategy and actions have been suggested..

  Marketing plan

Marketing deals with preparing a marketing plan for either an existing product or a new product. Various aspects about launching a new product into the market are discussed ranging from the industry the product belongs to, goals and vision of the com..

  Yamato corporation analysis - harvard case study

Please refer to the PDF for the Case Study and questions.The case study from Harvard Business School is about Yamato Corporation, a parcel delivery company which provides door to door delivery in Japan.

  Marketing plan - create a new product

The assignment in marketing is about competitive analysis for a new product namely "heated insoles". These heated insoles can be put in shoes and they can protect the wearer's feet by keeping them warm during cold winters.

  Report on digital marketing strategy for a website

Promotion strategies of  the one's own developed website

  Integrated marketing campaign of mccafe

Integrated marketing campaign for McDonald's McCafe. McCafe has been launched in Canada. This is a case study which involves the use of digital marketing and social media marketing apart from regular marketing such as TV and radio. All these more are..

  New product development at adidas

In this paper, the researcher also determines the different kind of practices used by Adidas to manufacture shoes for its customers.

  Managing services in competitive environment

Services can be defined as separately identifiable, intangible activities which provide want-satisfaction when marketed to household consumers and/or industrial users.

  Prepare a marketing plan

A marketing plan is an essential tool for any marketer, providing direction for a brand, product or organization. A marketing plan describes the marketing environment, marketing objectives and marketing strategies.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd