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Identify issue and confirm customer preferences

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Reference no: EM132973700

A role play dialogue and written script between restaurant manager solving disatisfied custmer issue. 

  • Identify issue and confirm customer preferences, needs and expectations
  • Apply review techniques to establish and agree on the nature, possible cause and details of the complaint
  • Change of table not available so you anticipate what you are going to offer the client.
  • May need to communicate with others team member for proper investigation
  • Ensure internal and external customer dealings are professional.
  • Negotiate/convince customer to consider business event to be held at the restaurant café
  • How would you follow up with the loud table/ delay with food?

Reference no: EM132973700

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