Identify gap between customer expectations and performance

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1. Evaluate the company’s product(s) and service quality based on the 8 product quality dimensions AND 8 service quality dimensions. For each dimension, identify the gap between customer expectations and performance. If there are some dimensions that are NOT applicable to the company you selected, then just write Not Applicable or NA.

2. Complete a Balance Score Card for nintendo.

3. Why do you believe the U.S is so strict on immigrants and other countries are not? Especially when it comes to employment. Explain.

Reference no: EM132303809

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