Identify essential ingredient of total quality management

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Reference no: EM132209482

1. Identify an essential ingredient of total quality management (TQM).

A) Continuous process improvement

B) Authoritative leadership

C) Employee downsizing

D) Reducing psychological size of leaders

2. According to Robert Greenleaf, which of the following best describes servant leadership?

A) Aggressive leadership

B) An excuse for manipulation

C) The relationship between a leader who knows a lot and dependent followers

D) A calling to serve

E) None of these

3. According to Deming, which of the following is a way to improve quality?

A) Setting high standards

B) Improving job training

C) Providing a high level of supervision

D) Removing barriers to pride of work

E) All of these

4. Which of the following statements is most likely true of expert power?

A) It primarily comes from having access to data and news of importance to others.

B) It is best exemplified by the boss who assigns jobs and the teacher who assigns homework.

C) It is the ability to motivate and inspire others by force of personal traits, including optimism and commitment to a cause.

D) It is the capacity to influence others because of proficiency, specialized knowledge, good judgment, or skill.

5. Which of the following hypotheses is best examined with a correlation analysis?

A. Clothing expenditures are higher in northern states and lower in southern and southwestern states.

B. Men differ from women on average yearly clothing expenditures.

C. Income, geographic location, and gender are predictive of yearly clothing expenditures.

D. Income level is related to average yearly clothing expenditures. I choose B?

Reference no: EM132209482

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