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You will be observed demonstrating how you identify customer requirements and provide effective service. (This role play uses the case study from assessment task 1) Role Play 1 Scenario:
You are the front office manager and you have been requested to be seen by an angry customer. The customer seems visibly angry and has listed the following complaints to you.
a) Pre booked airport transfer was not provided and the customer had to catch a taxi on their own.
b) The bell boys didn't offer assistance and engrossed in their computers ignoring the guests.
c) Even after making request for early check in over the telephone, the customer was made to wait for an hour.
d) The receptionist was not attentive and didn't show any empathy towards the customer.
You are to provide an apology and appropriate solutions to the customer's issues and to ensure their stay is enjoyable at your hotel.
Collect informal verbal feedback from the customer to find out if they are happy with the solutions offered.
The assignment in management is a two part assignment dealing 1.Theory of function of management. 2. Operations and Controlling.
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. Due to increase in the preference for light beer drinkers, Chris Prangel wants to introduce light beer version in Mountain Man. An analysis into the la..
Mountain Man Brewing, a family owned business where Chris Prangel, the son of the president joins. An analysis into the launch of Mountain Man Light over the present Mountain Man Lager.
Analysis of the case using the Doing Ethics Technique (DET). Analysis of the ethical issue(s) from the perspective of an ICT professional, using the ACS Code of Conduct and properly relating clauses from the ACS Code of Conduct to the ethical issue.
Affiliations and partnerships are frequently used to reach a larger local audience? Which options stand to avail for the Hotel manager and what problems do these pose.
What influence (if any) can organizations exercise to encourage ‘innovation-friendly' regulations?
Present your findings as a group powerpoint with an audio file. In addition individually write up your own conclusions as to the effects of regional cultural issues on the corporate organisational culture of this multinational company as it conducts ..
This assignment shows a structure of business plan. The task is to write a business plane about a Diet Shop.
Identify the purposes of different types of organisations.
Entrepreneur Case Study for Analysis. Analyze Robin Wolaner's suitability to be an entrepreneur
This problem requires you to apply your cross-sectional analysis skills to a real cross-sectional data set with the goal of answering a specific research question.
Prepare a major handout on the key principles of instructional leadership
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