Reference no: EM132785074

Please can you help me with this Multiple Choice, Select correct answer

1. During the Six Sigma process, what type of change would be normally indicative of Six Sigma process

a) Change in processes

b) Change in behaviour

c) All of the above

d) Change in thinking

e) Change in norms

2. How can the company identify the customer attributes during the QFD process?

a) Conduct Focus Groups Sessions only

b) Conduct Surveys only

c) There is no method that can capture customer attributes

d) Brainstorm ideas within the country?

e) Capture the customers' feedback using the most appropriate method(s)

Part of Quality Management focused on fulfilling quality requirements or meeting specifications?

a) Quality Control and Quality Assurance

b) Strategic Planning

c) Quality Planning

d) Quality Control

e) Quality Assurance

3. What is risk based thinking?

a) It establishes a basis for increasing the effectiveness of the quality management system, achieving improved results and preventing negative effects.

b) Risk is the effect of uncertainty and any such uncertainty can have positive or negative effects.

c) All of the above

d) Risk-based thinking is essential for achieving an effective quality management system.

e) It addresses both risks and opportunities

5. What is the first step in the Quality Function Deployment (QFD)?

a) Developing the Design attributes

b) Correlating the customer attributes to the design attributes

c) Designing what the company think the customer wants

d) Identifying Customer attributes

e) Prioritizing the customer attributes

6. What is the term used to describe experienced black belts who serve as mentors and trainers for new black belts?

a) Green Belts

b) Black Belts

c) None of the above

d) Master Black Belts

e) Yellow Belts

7. Which of the following are elements of the Juran Trilogy theory?

a) Solving, Control and Improvement

b) Planning Implementation and Effectiveness

c) Planning, Control and Improvement

d) Control, Defining and Improvement

e) Standards, Planning and Improvement

8. Which of the following award programme was developed by the Bureau of Standards Jamaica in 2004?

a) Deming Award

b) National Quality Award

c) Malcolm Baldridge Awards

d) National Quality Circle Award

e) Ohno Award

9. Which of the following contributor to Quality theory developed 14 points for management?

a) Juran

b) Deming

c) Ohno

d) Pareto

e) Ishikawa

10. Which of the following is a passive method for collection of customer feedback?

a) Observations

b) Telephone Interviews

c) Website Inquiries

d) Interviews

e) Focus Groups

11. Which of the following is an international standard for environmental management system?

a) ISO 9001

b) None of the above

c) ISO 14001

d) ISO 22000

e) ISO 1400

12. Which of the following is not a product quality dimensions?

a) Aesthetics

b) Management

c) Features

d) Conformance

e) Performance

13. Which of the following is not part of the criteria for Jamaica's National Quality Awards programme?

1. Process Management
2. Marketing and Promotion
3. Human Resource Focus
4. Customer Focus
5. Organizational Focus

14. Which of the following is not part of the Kano Customer Need Model?

1. Employee Satisfaction
2. Satisfier
3. Dissatisfier
4. Delighter
5. All of the above

15. 1Which of the following is not part of the Six Sigma problem-solving project?

1. Measure
2. Analyse
3. Control
4. Define
5. Develop

16. Which of the following phases in the DMAIC requires the problem statement be determined?

1. Analyse
2. Control
3. Measure
4. Improve
5. Define

17. Which of the following statements are best defines QFD?

1. None of the above statements
2. All of the above statements
3. Customer attributes should be prioritized in order of importance
4. There should be correlation between customer attributes and design attributes
5. It is important to capture the voice of the customer

18. Which one of the following best describes the service quality dimension of service reliability?

1. All of the above
2. The knowledge and courtesy of the employees and their ability to inspire trust and confidence
3. The willingness of the provider to be helpful and prompt in providing service
4. Physical appearance of the facility, equipment, personnel etc.
5. The ability of the service provider to perform the promised service

19. Which organization is responsible for developing and promulgating international standards?

1. British Standards Institute
2. Bureau of Standards Jamaica
3. International Organization for Standardization
4. World Trade Organization
5. International Standards Organization

20. Which standard focuses on quality management requirements?

1. ISO 22000
2. ISO 14001
3. ISO 45001
4. None of the above
5. ISO 9001