Identify both the key issues and the underlying issues

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Reference no: EM133010268

Case Study: In 1999, NASA lost the Mars Climate Orbiter, a 338 kg robotic space probe (with a cost of $327.6 million dollars) due to a failed translation of British units into metric units in the mission software. This mistake triggered an unintentional de-orbit of the probe and its subsequent disintegration in Mars' upper atmosphere.

Read NASA's release "Mars Climate Orbiter Failure Board Releases Report, numerous NASA actions underway in response"

Write a 2 pages response that details the issues of the case, particularly as they relate to quality, and addresses the following questions:

- Which quality approaches, methods and tools would you propose to mitigate each of the 8 contributing factors identified in the release?

- Which considerations would you take in order to implement your proposals within the organization?

- Identify both the key issues and the underlying issues. In identifying the issues, you should be able to connect them to the business principles which apply to this situation.

- Discuss the facts which affect these issues. The case may have too much information. In your discussion, you should filter the information and discuss those facts which are pertinent to the issues identified above.

- Discuss your tentative solution to the problem and how you would implement your solution. What actions would you propose to respond to the situation, based on the knowledge you have gained in this course? You should draw on knowledge gained in your readings, experience and coursework (in this course and others) to support your response. Be sure to properly cite references in APA format. You should also draw on other references such as business periodicals and relevant journals. Remember that an analysis is more than simply a summary of the Case Study.
- Discuss follow-up and contingency plans. How will the organization know that your proposed solution is working? What should they do if it does not work?

Reference no: EM133010268

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