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Identify areas of under-performance of natalie and ann

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Reference no: EM133201452

Read a scenario below and answer the question.

Natalie is a Japanese restaurant owner. Her restaurant is in China town, Sydney. Due to high competition, she would like to expand her business by offering delivery service and upgrading its order system. Customers will be able to order and book a table online.

Natalie assigned Ann to manage both offline and online restaurant orders for the restaurant. Recently, Natalie noticed that Ann made a lot of mistakes on orders and a number of customers made a complain on social media.

(i) Identify areas of under-performance of Natalie and Ann. Explain, why do you think they under-perform in the identified areas.

(ii) How would you address the under-perform issues for Natalie and Ann?

(iii) explain mentoring and coaching plan for Natalie and Ann.

Reference no: EM133201452

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