Reference no: EM133523521

Question: You are required to facilitate a structured debriefing following a stress related incident. You will need to identify those that require additional support as a result of the critical incident and make external referral for specialist support if required.

During role play 2, you will be required to demonstrate the following:

· Plan, prepare and conduct debriefing in line with organisation standards and procedures

· Schedule debriefing as soon as possible following the incident

· Conduct debriefing in a safe environment and in a manner that facilitates open discussion

· Use appropriate debriefing techniques to encourage further exploration of emotions and experiences to assist in reflection on issues

· Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns

· Identify indicators of risk to self or others and respond according to the degree and nature of the risk

· Document and report outcomes of debriefings in accordance with organisation standards and procedures

· Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines

· Provide a group debriefing session on an incident that has impacted on the entire team.

· Complete an Incident Report documenting the critical incident and the subsequent debriefing session with your colleagues (refer to the following page for the Incident Report template). The completed report must be submitted to your assessor.

Roleplay Scenario:

You work as a support worker in your neighbourhood house, which has shower and laundry facilities. During your shift, a client has locked herself up in the bathroom. Another support worker has attempted to intervene and asked her to come out, but the client has refused and has started verbally abusing your colleague. You are familiar with this client and aware that she has had a previous violent episode in your neighbourhood house, which has resulted in her being banned for a month.

The other clients are requested to leave the neighbourhood house while the situation is being managed. Eventually the client is peacefully escorted out of the premises by the police.

As you are the duty manager during that shift, you are required to run a debriefing session with your two other colleagues after the critical incident. Your colleague who experienced verbal abuse from the client has disclosed that she feels shaken up and would like to leave early for the day.