Reference no: EM133153424

BSBHRM613 Contribute To The Development Of Learning And Development Strategies

Assessment Task: Knowledge questions

Questions
Provide answers to all of the questions below:

Question 1. Describe three consultation and communication processes that a company could use to support and encourage staff to contribute to policy and procedure development processes.

Question 2. Describe the contemporary approach of design thinking to organisational learning strategy development.

Question 3. Identify and describe two organisational learning theories that can be used as a basis for developing an organisational learning strategy.

Question 4. Describe the importance of continuous improvement as part of a company's organisational learning strategy and outline three types of continuous improvement processes that could be used to undertake this.

Question 5. Describe three evaluation strategies that can be used for reviewing organisational learning strategy.

Question 6. Describe two quality management compliance requirements relating to organisational learning.

Question 7. Identify and describe two international compliance requirements relating to e-learning.

Question 8. Review the following documents:

In relation to conducting assessment, review and list the compliance requirements and obligations under each framework.
Also list and describe the principles of assessment and the rules of evidence as part of your review.

Question 9. Review the documents in the previous question, as well as the following:

In relation to learning resources, review and list compliance requirements and obligations under each framework, as well as best practice standards for learning resources as per the international standards as above.
List and explain at least three criteria that you would use to source learning resources based on these standards.

Question 10. Identify and describe an example of each of the below that would be relevant to a person working in a learning and development role. Describe how each is relevant.
a. Legislation

Question 11. Identify and describe two technology and systems requirements that should ideally be in place to facilitate the implementation of an organisational learning strategy.

Assessment Task 2: Project

Activities
Complete the following activities:

1. Carefully read the following:
Grow Management Consultants is a consultancy company specialising in leadership development services. These services include:
Mentoring training
• Coaching
• Management consultation
• Management program evaluation
• Development of cutting-edge tools, resources and expert advice
• Sharing best and next practices
• Leading organisations through the process of creating a leadership culture
• Recognising and celebrating excellence in leadership.
The company has a CEO, a General Manager (newly appointed), an Operations Manager, five Principal Consultants, twelve trainers and a small HR team. The company also has a Board consisting of the CEO and General Manager, as well as two Executive Directors who are company shareholders.
A new Strategic Plan was recently developed to guide the organisation over the next three years. One of the key objectives of the Strategic Plan is for Grow Management Consultants to become established as a learning organisation.
You are the newly appointed General Manager and the CEO has given you the task of developing, implementing and monitoring an organisational learning strategy for the company, as the first step towards establishing Grow Management Consultants a learning organisation.
Before you commence this task, you should ensure that you are familiar with the company's Strategic Business Plan and its objectives in relation to learning and development, as well as the human resources policies and procedures that are in place.

2. Write a learning strategies report

You are required to lead learning strategy formation by researching and evaluating organisational learning approaches and methods, examining options for organisational learning, including an assessment of the organisation's strategic requirements and processes that are in place and then making recommendations for an organisational learning strategy.
Conduct your research, analysis and evaluation and develop a report that includes the following:
• An evaluation of a range of methods and approaches to learning and workplace training and how they would support the company's strategic requirements as documented in the Strategic Business Plan. As a guide you should describe a minimum of three methods and approaches to organisational learning.
• An analysis of how organisational learning can contribute to a company's ability to grow and develop and therefore be more competitive.
• A review of the company's existing policies and procedures relevant to organisational learning/training and assessment and any current gaps. These are:
o Recruitment, Selection and Induction Policy and Procedures.
o Performance Appraisal Policy and Procedures
• A review of current best practice for policies and processes that support organisational learning: what are they and what should they include?
• Recommendations for the structure and content of the company's organisational learning strategy. Recommendations should be based on your research and the company's strategic requirements and policies discussed above.
• Define the ideal technological and systems requirements for an organisational learning strategy and compare to what is currently in place.
• Define and document communication and consultation process that can be used to support development and implementation of organisational learning strategy.
• Recommend procedures that can be incorporated into the organisational learning strategy to systematically liaise with educators/instructors, learners and others to monitor the extent to which learning strategies and learning resources are achieving the organisational learning targets.
Use the Learning Strategies Report Template to guide your work.
As a guide, your report would be between 4 and 5 pages in length.

Submit your report to your assessor.

3. Consult with senior management
Now that you have completed the research, it's time to consult with the senior management team to:
• outline your findings and ideas
• discuss the impact of your recommendations on the organisation
• examine and review the options for deploying new policies and procedures needed across the organisation
Go through each section of your report, asking for the other Managers' feedback on what you have written and discuss their ideas and opinions.
You are required to pay particular attention to the language that you use during the meeting. Your vocabulary and the way that you communicate should be appropriate to your audience.
During the meeting, you are required to demonstrate effective communication skills including:
• Speaking clearly and concisely using language relevant to the audience
• Using non-verbal communication to assist with understanding
• Asking questions to identify required information
• Responding to questions as required
• Using active listening techniques to confirm understanding
Take notes on the feedback that you receive.

4. Design and develop an organisational learning strategy
Using the feedback that you received at the meeting as well as the information you researched and evaluated for your report, create a draft organisational learning strategy for Grow Management Consultants.
Your strategy should:
• Address the overall organisational requirements for an organisational learning strategy, as well as specific instructor and learner requirements, building on from the Learning Strategies Report you developed.
• Include relevant units of competency as given in the feedback provided to you at the meeting
• Set out the learning and assessment strategies that you have developed while researching you report and during the meeting. Each strategy should allow some flexibility, so it is more responsive to any changed circumstances or priorities.
• Include procedures to systematically liaise with educators/instructors, learners and others to monitor the extent to which learning strategies and learning resources are achieving the organisational learning targets.
• For each strategy, include responsibilities, timelines, resources and performance indicators.
Use the Organisational Learning Strategy Template to guide your work.

5. Write learning and development policy and procedures.
Use the internet to research relevant policies and procedures and develop them into a document that would be appropriate for the case study organisation.
Your policy and procedures should include the following:
• An introduction, giving the reasons that the document has been developed
• Purpose, setting out the document's objectives
• Duties and responsibilities of staff and line managers.
• Procedures:
o Identifying Learning and Development needs and opportunities
o Study leave
o Funding
These must be appropriate for the company's strategic requirements
Use the Learning and Development Policy and Procedures Template to guide your work.

6. Develop compliant assessment and recognition policies and procedures.
Use the internet to research relevant policies and procedures and develop them into a document that would be appropriate for the case study organisation.
These must be appropriate for the company's strategic requirements
Use the Assessment and Recognition Policy and Procedures Template to guide your work.

7. Develop procurement and supply policy and procedures.
Use the internet to research relevant policies and procedures and develop them into a document that would be appropriate for the case study organisation.
They should also be relevant to the supply of training services by external providers and should be appropriate for the company's strategic requirements
Use the External Training Procurement Policy and Procedures Template to guide your work.

8. Source learning resources or assessment tools
Source two suitable learning resources or assessment tools that can be used for staff training as outlined in your strategy. These can be sourced from anywhere, and if necessary, you should modify them so they are fit for purpose. Ensure they align with your strategy and cover one of the areas of need as outlined.

9. Submit your completed work
Make sure your work covers all of the requirements above, that you have provided enough detail as indicated and proofread for spelling and grammar as necessary.
Submit the following documents to your assessor for marking:
• Organisational Learning Strategies
• Learning and Development Policy and Procedures
• Assessment and Recognition Policy and Procedures
• External Training Procurement Policy and Procedures
• 2 x learning resources or assessment tools (modified if necessary)

Assessment Task 3 Cover Sheet
Activities
Complete the following activities:

1. Carefully read the following:
It is just over a year since Grow Management Consultants adopted your Organisational Learning Strategy and the three new policies that you developed. Since then, further recommendations were implemented and the following policies and procedures were updated based on your research and planning:
• Recruitment, Selection and Induction Policy and Procedures
• Performance Appraisal Policy and Procedures.
Due to the global pandemic of COVID19, the decision was made to not proceed with the external training on emotional intelligence and to run online in-house training sessions to keep employees protected and to save company funds during the financial recession that the country faced. Other courses still went ahead that had been planned for but these were all run online. All employees were set up with Zoom accounts were live webinars were run and recorded for later viewing. The training sessions were interactive and Zoom functioned smoothly.
As part of the ongoing assessment of the organisation's learning management systems, Human Resources has started adding all the learning opportunities that the staff have undertaken over the year to their staff records. They have put these in a spreadsheet for easier evaluation. Additionally, all staff are given an annual questionnaire to help assess whether organisational learning targets are being met. You are required to use these documents to assess the success of the organisational learning strategies that you have implemented.
Also, the CEO has asked you to review information on grants for skill development as they would like to capitalise on any opportunities for employers to access funding for learning and development. Determine how this could be integrated into the company's Organisational Learning Strategy.

2. Review the organisational learning strategy implementation.
Read through the following company documents:
• Staff Survey Results 2019
• Staff Survey Results 2020
• Staff Learning Spreadsheet
Your review should include evaluations of the following:
• The end-to-end implementation of the organisational learning strategy
• The performance of resources and people supporting organisational learning strategy implementation
• How well learning strategies and learning resources achieve organisational learning targets.
• Whether the intended strategic outcomes have been achieved through the organisational learning strategy.
You should also determine:
• The changes that could be made to at least two of the company's policies and procedures
• Your plans for improving the company's Organisational Learning Strategy
Use the Learning Strategy Review Template to guide your work.

3. Implement changes based on your review
Make the changes to the policies and procedures as outlined in your learning strategy review and in the previous activity step and make changes to the strategy document also.
Save this version of the document as Updated Organisational Learning Strategy and any policy changes with the name ‘Updated' and highlight your changes so your assessor can review the information easily.

4. Present your plans to senior management
Develop communication to senior management to present your review findings and changes.
The text of the email should be in grammatically correct English, written in an appropriate (polite, business-like) style.
It should introduce and summarise the contents of the attachments
The email text should present your work to them along with an explanation of the changes you have made and why ask them for their feedback.
Attach the following documents to the email:
• Learning Strategy Review
• Updated Policy and Procedures
• Updated Organisational Learning Strategy