Reference no: EM132362194
Assignment -
Task 1 - Using current theories and specific hospitality industry examples, identify and describe the requirements of good service.
Use at least 6 different sources to answer this question and reference them. Briefly outline what requirement of good service the source is describing and then relate that point to the Green Bean Café. You must identify and describe at least 10 points and all must be relevant to the Green Bean Café.
Task 2 - Identify a quality management system and reference your source. In approximately 300 words explain how you can apply it to the operations of the Green Bean Café. Quality management systems may include, but are not limited to, TQM, Kaizen, Six Sigma.
Task 3 - a) Identify and describe at least four components of service that are relevant to the Green Bean Café.
b) Identify and describe the sequence of service for the Green Bean Café in relation to the introduction of table service. Make sure that the sequence is in a logical order and includes at least eight steps in the process of serving a customer.
Task 4 - a) Based on your research, develop at least eight customer service strategies which will enhance the customer experience at the Green Bean Cafe.
b) Based on the customer service strategies you have developed, write three SMART performance objectives for front of house staff.
Task 5 - Explain at least 3 motivational techniques for motivating staff. Analyse each one, stating why you would or would not use each technique for motivating staff in the Green Bean Café.
Task 6 - Develop and describe at least four strategies for dealing with customer complaints.