Identify and describe a service encounter

Reference no: EM131877923

Question: Identify and describe a service encounter you experienced where technology helps deliver the service in total or in part, including what hard and soft technology most likely is involved on supplier side and/or on the customer side?

For the above encounter, what customer satisfaction attributes were improved (speed, selection, accuracy, etc.) compared to the old method?

Reference no: EM131877923

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