Reference no: EM133453404

Case Scenario:

TAFE wonderland, NSW, has had influx of student this year. The student number has grown from 70 to 250 students in Victoria building at a time. The college policy provides free Wi-Fi to students so they can access over phones and their laptops.

All access to the Wi-Fi is provided by using student ID and password. The students are restricted to accessing certain websites, games and streaming services as per the college's policy.

The students are complaining their Wi-Fi access keep dropping regularly. They also complain their signal also tends to be weak.

You as the IT Officer, has identified that the previous Wi-Fi router maximum capacity was 50 users at a time. It was installed specifically to cover 500sqm 10 years ago.

The Victoria building has recently been refurbished to accommodate the increase in the number of students in TAFE with additional 10 classroom totalling to 1500sqm.

The management has budgeted $10,000.00 including all costs for the ICT upgrade. The project time allocated is a 4 weeks.

Questions: The ICT Manager has asked you to provide information as per the questions below

Examine business situation in detail and document a business case for a proposed solution that addresses:
a. Business need
b. Required capabilities
c. Solution scope
d. Risk assessment
e. Cost estimates
f. Most feasible approach

Complete the following actions to define business need:

1. Identify, analyse and document business goals and objectives and link to measures.
2. Analyse and document business processes, model and strategies and applicable organisational policies and guidelines.
3. Identify and investigate issues and determine business problems and opportunities according to organisational requirements.
4. Discuss consequences of business problems to organisation with required personnel.
5. Identify and discuss applicable ICT solutions to business problem and speed of implementing solution.
6. Determine and note the desired outcomes of proposed solutions.
7. Document research outcomes including business problems and potential solutions.

Perform the below actions to assess capability gaps:

1. Determine and document the existing capabilities of organisation and relate to desired objectives and outcomes.
2. Identify and note the capabilities required to achieve the desired future state and assess gaps.
3. Test assumptions and use results in decision making process.
4. Document identified capability gaps according to organisational requirements.

Determine solution approach by completing the following steps:

1. Discuss identified ICT solutions and applicability to business objectives.
2. Generate assumptions and identify constraints and risks which may affect choice of solutions, according to organisational procedures.
3. Identify and document processes, tools and software required in implementing proposed solutions.
4. Assess and rank solution approaches and select applicable solutions.

Complete the below actions to define solution scope:

1. Determine and document the solution scope in terms of major features and functions to be included.
2. Explain implementation approach and how chosen solution will deliver solution scope to required personnel.
3. Identify, analyse and document major business and technical dependencies.
4. Document determined solution approach and scope according to organisational requirements.

Perform the following steps to define business case and finalise process:

1. Identify and document the benefits of recommended solution in terms of both qualitative and quantitative gains to organisation.
2. Estimate and note the total net cost of solution.
3. Perform and document the initial risk assessment.
4. Agree how identified costs and benefits will be assessed and evaluated.
5. Finalise documentation and seek feedback from required personnel.
6. Amend accordingly, and obtain sign-off from required personnel.