Reference no: EM132693713
BSBLDR501 Develop and use emotional intelligence - Australian Health and Management institute
Activities
Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).
Activity 1A
Objective To provide you with an opportunity to identify own emotional strengths and weaknesses
1. Define emotional intelligence.
2. Create a list of your own emotional strengths and weaknesses.
Activity 1B
Objective To provide you with an opportunity to identify personal stressors and own emotional states related to the workplace.
Activity 1. Identify your own personal stressor within the workplace.
2. For each of your stressors, identify the emotional state it causes within you and whether it is a positive or negative state.
Activity 1C
Objective To provide you with an opportunity to develop awareness of own emotional triggers and use this awareness to enable control emotional responses.
Activity Using the table below, identify your own emotional triggers in relation to your personal work-related stressors, the emotional strength you would draw on to deal with it, and the positive emotional response you intend to give.
Activity 1D
Objective To provide you with an opportunity to model workplace behaviours that demonstrate management of emotions.
Activity 1. Why is it important for managers and leaders to keep control of their emotions in the workplace?
2. With another learner, roleplay a stressful situation that you would encounter in your workplace. Demonstrate emotional control and positive responses through your behaviour.
Activity 1E
Objective To provide you with an opportunity to use self-reflection and feedback from others to improve development of own emotional intelligence.
Activity Using the self-reflection table below, identify an incident in the workplace in which you have tried to manage your emotions but have not been totally successful. Complete a self-reflection.
Question Response
How did I feel at the time?
Why did I feel like this?
What was my emotional response?
How did that affect the situation?
How did it affect me?
How did it affect others?
How could I have responded differently?
How do I feel now?
Why do I feel like this?
What else do I need to do to put it right?
What do I need from others to put it right?
Activity 2A
Objective To provide you with an opportunity to respond to the emotional states of co-workers and assess emotional cues.
Activity 1. Describe a situation in which you have encountered one of your co-workers in a specific emotional state. What was the emotional state, what emotional cues led you to this conclusion?
2. How did you respond to their emotion? What this a suitable reaction, and if not, what would you have changed?
Activity 2B
Objective To provide you with an opportunity to identify the range of cultural expressions of emotions and respond appropriately
Activity 1. What are the six basic emotions that studies have proven are universal in all cultures?
2. Identify all of the different cultures within your workforce and state whether each could be considered collectivist or individualist. Briefly define each type.
Activity 2C
Objective To provide you with an opportunity to demonstrate flexibility and adaptability in dealing with others.
Activity 1. When dealing with people in your organisation, what matters might arise?
2. Describe a situation concerning a member of your team with which you had to deal. How did you have to adapt your normal approach to deal with it and what was the outcome?
3. Identify the six styles of leadership and your preferred style. Describe a situation where you have used that style of leadership.
Activity 2D
Objective To provide you with an opportunity to take into account the emotions of others when making decisions.
Activity Describe a decision-making process you have undertaken that took into account the emotions of others. What was the decision and how did it impact on the individual concerned and the organisation?
Activity 3A
Objective To provide you with an opportunity to provide opportunities for others to express their thoughts and feelings.
Activity Select a possibility from the list below to provide others in your team an opportunity to express their thoughts and feelings. Explain how the process would work.
» Training sessions
» Daily journal
» One to one meetings
» Difficult conversations
» Build time into meetings for moans
» Build optimism
» Specific goals.
Activity 3B
Objective To provide you with an opportunity to assist others to understand the effect of their behaviour and emotions on others in the workplace and to encourage the self-management of emotions in others.
Activity Identify a situation in the workplace with which you have dealt that involved the behaviour and/or emotions of a colleague(s) affecting others in the workplace where a restorative meeting could have been held to help those involved understand the effect of their behaviour and emotions on others.
Imagine that you chaired a restorative meeting between the parties involved and document their responses in the tables below.
Name of person involved:
Questions Potential response
What happened?
What were you doing before it happened?
What were you thinking before it happened?
How did you feel before it happened?
What were you thinking when it happened?
How did you feel when it was happening?
What did you do after it happened?
What were you thinking after it happened?
How did you feel after it happened?
What do you think now?
How do you feel now?
How do you think other people felt?
Who has been affected by what happened?
What could you have done differently?
What do you need to do to resolve the matter?
What do you need from others to resolve the matter?
Name of person involved:
Questions Potential response
What happened?
What were you doing before it happened?
What were you thinking before it happened?
How did you feel before it happened?
What were you thinking when it happened?
How did you feel when it was happening?
What did you do after it happened?
What were you thinking after it happened?
How did you feel after it happened?
What do you think now?
How do you feel now?
How do you think other people felt?
Who has been affected by what happened?
What could you have done differently?
What do you need to do to resolve the matter?
What do you need from others to resolve the matter?
Activity 3C
Objective To provide you with an opportunity to encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes.
Activity Using the workplace outcomes in the table in chapter 3.4, put together a PowerPoint presentation that you could use in a staff training session to promote the benefits of the development of their own emotional intelligence.
Attach the slides and/or data to your workbook.
Activity 4A
Objective To provide you with an opportunity to encourage a positive emotional climate in the workplace and to use the strengths of workgroup members to achieve workplace outcomes.
Activity 1. Why is it important to encourage a positive emotional climate in the workplace?
2. Identify a range of individuals (between five and ten) within your workforce and assess their skills and abilities against the workplace outcomes. Which areas require development in each?
Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
This activity will enable you to demonstrate the following skills:
» Learning
» Oral communication
» Interact with others
» Get the work done
Answer the activity in as much detail as possible, considering your organisational requirements.
1. With another learner, take turns to discuss your own emotional weaknesses and strategies for improving them. Make suggestions to help the other learner.
2. Make a short presentation to other learners on an emotional strength of your choice. At the end, seek feedback and ask questions to clarify their views on it.
3. Identify aspects of emotional intelligence that members of your team need to develop and help them to collaboratively develop them.
4. Identify one factor that is reducing employee satisfaction in the workplace. Develop and implement a plan to rectify it.
Section B: Knowledge Activity
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
» Explain emotional intelligence principles and strategies
» Describe the relationship between emotionally effective people and the attainment of business objectives
» Explain how to communicate with a diverse workforce which has varying cultural expressions of emotion
» Explain the use of emotional intelligence in the context of building workplace relationships.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. Give examples of three strategies that you can use to improve your emotional intelligence?
2. Describe the relationship between emotionally effective people and the attainment of business objectives in no more than two paragraphs.
3. Describe two ways that you can communicate with a diverse workforce which has varying cultural expressions of emotion.
4. Describe two ways that emotional intelligence can be used to build workplace relationships?
Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
This activity will enable you to demonstrate the following performance evidence:
» Identify own emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others
» Model behaviours that demonstrate management of emotions
» Recognise and respond to the emotional states of others
» Promote the development of emotional intelligence in others
Answer the activity in as much detail as possible, considering your organisational requirements.
1. In a workplace or simulated workplace environment, conduct a brief training programme in which you promote the development of emotional intelligence in others.
Ensure that you:
» Identify your own emotional strengths, weaknesses, stressors, emotional states and triggers, and use them as examples during the training sessions
» Model behaviours that demonstrate management of emotions
» Assist others in recognising and responding to their emotional states
» Use a range of strategies to promote the development of their emotional intelligence.
Attachment:- Develop and use emotional intelligence.rar