Reference no: EM132694374
BSBLDR501 Develop and use emotional intelligence - Australian Health and Management institute
Activities
Complete the following activities individually or in a group (as applicable to the specific activity and the assessment environment).
Activity 1A
Objective To provide you with an opportunity to identify own emotional strengths and weaknesses
1. Define emotional intelligence.
2. Create a list of your own emotional strengths and weaknesses.
Activity 1B
Objective To provide you with an opportunity to identify personal stressors and own emotional states related to the workplace.
Activity 1. Identify your own personal stressor within the workplace.
2. For each of your stressors, identify the emotional state it causes within you and whether it is a positive or negative state.
Activity 1C
Objective To provide you with an opportunity to develop awareness of own emotional triggers and use this awareness to enable control emotional responses.
Activity Using the table below, identify your own emotional triggers in relation to your personal work-related stressors, the emotional strength you would draw on to deal with it, and the positive emotional response you intend to give.
Activity 1D
Objective To provide you with an opportunity to model workplace behaviours that demonstrate management of emotions.
Activity 1. Why is it important for managers and leaders to keep control of their emotions in the workplace?
2. With another learner, roleplay a stressful situation that you would encounter in your workplace. Demonstrate emotional control and positive responses through your behaviour.
Activity 1E
Objective To provide you with an opportunity to use self-reflection and feedback from others to improve development of own emotional intelligence.
Activity Using the self-reflection table below, identify an incident in the workplace in which you have tried to manage your emotions but have not been totally successful. Complete a self-reflection.
Question Response
How did I feel at the time?
Why did I feel like this?
What was my emotional response?
How did that affect the situation?
How did it affect me?
How did it affect others?
How could I have responded differently?
How do I feel now?
Why do I feel like this?
What else do I need to do to put it right?
What do I need from others to put it right?
Activity 2A
Objective To provide you with an opportunity to respond to the emotional states of co-workers and assess emotional cues.
Activity 1. Describe a situation in which you have encountered one of your co-workers in a specific emotional state. What was the emotional state, what emotional cues led you to this conclusion?
2. How did you respond to their emotion? What this a suitable reaction, and if not, what would you have changed?
Activity 2B
Objective To provide you with an opportunity to identify the range of cultural expressions of emotions and respond appropriately
Activity 1. What are the six basic emotions that studies have proven are universal in all cultures?
2. Identify all of the different cultures within your workforce and state whether each could be considered collectivist or individualist. Briefly define each type.
Activity 2C
Objective To provide you with an opportunity to demonstrate flexibility and adaptability in dealing with others.
Activity 1. When dealing with people in your organisation, what matters might arise?
2. Describe a situation concerning a member of your team with which you had to deal. How did you have to adapt your normal approach to deal with it and what was the outcome?
3. Identify the six styles of leadership and your preferred style. Describe a situation where you have used that style of leadership.
Activity 2D
Objective To provide you with an opportunity to take into account the emotions of others when making decisions.
Activity Describe a decision-making process you have undertaken that took into account the emotions of others. What was the decision and how did it impact on the individual concerned and the organisation?
Activity 3A
Objective To provide you with an opportunity to provide opportunities for others to express their thoughts and feelings.
Activity Select a possibility from the list below to provide others in your team an opportunity to express their thoughts and feelings. Explain how the process would work.
» Training sessions
» Daily journal
» One to one meetings
» Difficult conversations
» Build time into meetings for moans
» Build optimism
» Specific goals.
Activity 3B
Objective To provide you with an opportunity to assist others to understand the effect of their behaviour and emotions on others in the workplace and to encourage the self-management of emotions in others.
Activity Identify a situation in the workplace with which you have dealt that involved the behaviour and/or emotions of a colleague(s) affecting others in the workplace where a restorative meeting could have been held to help those involved understand the effect of their behaviour and emotions on others.
Imagine that you chaired a restorative meeting between the parties involved and document their responses in the tables below.
Name of person involved:
Questions Potential response
What happened?
What were you doing before it happened?
What were you thinking before it happened?
How did you feel before it happened?
What were you thinking when it happened?
How did you feel when it was happening?
What did you do after it happened?
What were you thinking after it happened?
How did you feel after it happened?
What do you think now?
How do you feel now?
How do you think other people felt?
Who has been affected by what happened?
What could you have done differently?
What do you need to do to resolve the matter?
What do you need from others to resolve the matter?
Name of person involved:
Questions Potential response
What happened?
What were you doing before it happened?
What were you thinking before it happened?
How did you feel before it happened?
What were you thinking when it happened?
How did you feel when it was happening?
What did you do after it happened?
What were you thinking after it happened?
How did you feel after it happened?
What do you think now?
How do you feel now?
How do you think other people felt?
Who has been affected by what happened?
What could you have done differently?
What do you need to do to resolve the matter?
What do you need from others to resolve the matter?
Activity 3C
Objective To provide you with an opportunity to encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes.
Activity Using the workplace outcomes in the table in chapter 3.4, put together a PowerPoint presentation that you could use in a staff training session to promote the benefits of the development of their own emotional intelligence.
Attach the slides and/or data to your workbook.
Activity 4A
Objective To provide you with an opportunity to encourage a positive emotional climate in the workplace and to use the strengths of workgroup members to achieve workplace outcomes.
Activity 1. Why is it important to encourage a positive emotional climate in the workplace?
2. Identify a range of individuals (between five and ten) within your workforce and assess their skills and abilities against the workplace outcomes. Which areas require development in each?
Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
This activity will enable you to demonstrate the following skills:
» Learning
» Oral communication
» Interact with others
» Get the work done
Answer the activity in as much detail as possible, considering your organisational requirements.
1. With another learner, take turns to discuss your own emotional weaknesses and strategies for improving them. Make suggestions to help the other learner.
2. Make a short presentation to other learners on an emotional strength of your choice. At the end, seek feedback and ask questions to clarify their views on it.
3. Identify aspects of emotional intelligence that members of your team need to develop and help them to collaboratively develop them.
4. Identify one factor that is reducing employee satisfaction in the workplace. Develop and implement a plan to rectify it.
Section B: Knowledge Activity
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
» Explain emotional intelligence principles and strategies
» Describe the relationship between emotionally effective people and the attainment of business objectives
» Explain how to communicate with a diverse workforce which has varying cultural expressions of emotion
» Explain the use of emotional intelligence in the context of building workplace relationships.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. Give examples of three strategies that you can use to improve your emotional intelligence?
2. Describe the relationship between emotionally effective people and the attainment of business objectives in no more than two paragraphs.
3. Describe two ways that you can communicate with a diverse workforce which has varying cultural expressions of emotion.
4. Describe two ways that emotional intelligence can be used to build workplace relationships?
Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
This activity will enable you to demonstrate the following performance evidence:
» Identify own emotional strengths, weaknesses, stressors, emotional states and triggers through self-reflection and feedback from others
» Model behaviours that demonstrate management of emotions
» Recognise and respond to the emotional states of others
» Promote the development of emotional intelligence in others
Answer the activity in as much detail as possible, considering your organisational requirements.
1. In a workplace or simulated workplace environment, conduct a brief training programme in which you promote the development of emotional intelligence in others.
Ensure that you:
» Identify your own emotional strengths, weaknesses, stressors, emotional states and triggers, and use them as examples during the training sessions
» Model behaviours that demonstrate management of emotions
» Assist others in recognising and responding to their emotional states
» Use a range of strategies to promote the development of their emotional intelligence.
BSBPMG522 Undertake project work- Australian Health and Management institute
Activity 1A
Objective To provide you with an opportunity to identify how to access project scope and other relevant documentation.
1. Give four examples of relevant documentation you could use in defining the parameters of a project.
2. Referring to your current organisation, or an organisation you have previously worked for, identify where you would access project scope or other relevant documentation.
Activity 1B
Objective To provide you with an opportunity to define project stakeholders.
What is a stakeholder? You may define a stakeholder related to your organisation or an organisation you have previously worked for.
Present your answer in no more than 50 words.
Activity 1C
To provide you with an opportunity to seek clarification from delegating authority of issues related to project and project parameters.
Reflect on a project you have previously been involved in.
Identify one delegating authority within this project that had decision-making capabilities and give an example of an issue they made a decision on.
Note: if you have no experience to recollect, you may answer this question hypothetically.
Activity 1D
To provide you with an opportunity to identify limits of own responsibility and reporting requirements.
Referring to your current role or a previous one, list three of your responsibilities and give one example of a limit to your responsibilities.
Activity 1E
To provide you with an opportunity to identify how to clarify relationship of project to other projects and to the organisation's objectives.
1. How can you clarify the relationship of your project to other projects? Explain in no more than 50 words.
2. Drawing on past experience, how do you clarify the relationship of your project to the organisation's objectives? Explain in no more than 50 words.
Activity 1F
To provide you with an opportunity to identify how to determine and access available resources to undertake project.
Briefly describe a project you have undertaken, or give an example of a possible project and describe a resource that would help you in this project. Also, state how you could access this resource.
Activity 2A
To provide you with an opportunity to outline a project plan in line with the project parameters.
Create a contents page for a project plan in line with project parameters - include all the main headings you will need to cover.
Activity 2B
To provide you with an opportunity to demonstrate how to identify and access appropriate project management tools.
Demonstrate how you can access an appropriate project management tool. This activity can take place in a workplace environment or simulated setting. It will need to be observed by the trainer/assessor or third party.
Activity 2C
To provide you with an opportunity to identify how to formulate risk management plan for project, including Work Health and Safety (WHS).
1. What would a risk management plan include? List three different things.
2. Identify a potential WHS risk in your current or previous workplace.
Activity 2D
To provide you with an opportunity to describe how to develop and approve project budget.
Describe how you should begin to develop a project budget, including three different techniques you could use to identify project costs.
Activity 2E
To provide you with an opportunity to identify how to consult team members and take their views into account in planning the project.
List two verbal communication and two written communication methods you can use to consult with team members about planning the project.
Activity 2F
To provide you with an opportunity to identify how to finalise project plan and gain necessary approvals to commence project according to documented plan.
List four steps you might need to take to gain approval of the project plan from project authorities.
Activity 3A
To provide you with an opportunity to take action to ensure project team members are clear about their responsibilities and the project requirements.
1. Explain what an organisational chart is and how it can help you to ensure project team members know their responsibilities.
2. Name two other methods you could use to ensure team members are clear about their responsibilities.
Activity 3B
To provide you with an opportunity to identify how to provide support for project team members, especially about specific needs, to ensure that the quality of the expected outcomes of the project and documented timelines are met.
Name three different ways you can support a team and describe one of these in detail.
Activity 3C
To provide you with an opportunity to identify how to establish and maintain required recordkeeping systems throughout the project.
1. Name four different reasons why records need to be kept and maintained.
2. When establishing a recordkeeping system one of the first things to think about is the system requirements. Give two examples of system requirements.
3. How can you determine the scale of the record-keeping system required? Explain in no more than 30 words.
Activity 3D
To provide you with an opportunity to identify how to implement and monitor plans for managing project finances, resources, and quality.
Give a brief description of how you would implement and monitor a financial plan.
(Max. 100 words)
Activity 3E
To provide you with an opportunity to identify how to complete and forward project reports as required by stakeholders.
Outline how you should complete each of the following aspects of completing a project report, so it is ready to be forwarded to stakeholders:
» Planning and researching
» Report structure
» Proofreading and checking the finished document.
Answers may be presented in bullet point form.
Activity 3F
To provide you with an opportunity to identify how to undertake risk management as required to ensure project outcomes are met.
1. To manage risks, you will need to review risks regularly to maintain the currency of the risk plan and ensure project outcomes are met. Give three examples of risk review processes.
2. Monitoring and controlling project risks should be a cyclical process and should continuously occur. What stages/elements are involved?
Activity 3G
To provide you with an opportunity to identify how to achieve project deliverables.
1. Provide a definition, around one or two paragraphs long, of a project deliverable, and include two different examples.
2. How can you check you have achieved deliverables? Explain in no more than 50 words.
Activity 4A
To provide you with an opportunity to identify how to complete financial recordkeeping associated with project and check for accuracy.
What specific records do you need to keep relating to the financial aspects of a project? Identify three examples.
Activity 4B
To provide you with an opportunity identify how to ease the transition of staff involved in project to new roles or reassignment to previous roles.
How can you help to ease the transition of staff involved in a project to new roles or reassignment to previous roles?
Present your answer in 100 words, and identify at least two different methods.
Activity 4C
To provide you with an opportunity to complete project documentation and obtain necessary sign-offs for concluding project.
Complete a piece of documentation for a project. You can use a template provided by your instructor, or evidence from your workplace documentation. This activity can take place in a workplace environment or simulated setting. It will need to be observed by the trainer/assessor or third party.
Activity 5A
To provide you with an opportunity to identify how to review project outcomes and processes against the project scope and plan.
What should your outcomes evaluation state? Identify three answers.
Activity 5B
To provide you with an opportunity to identify how to involve team members in the project review.
How can you involve team members in the project review? Present your answer in no more than 50 words, and identify two different methods.
Activity 5C
To provide you with an opportunity to identify how to document lessons learned from the project and report within the organisation.
How can you document lessons learned and what particular areas might you focus on? Within your answer, think about questions you can ask yourself.
Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.
This activity will enable you to demonstrate the following skills:
» Reading
» Writing
» Numeracy
» Oral communication
» Navigate the world of work
» Interact with others
» Get the work done.
Answer the activity in as much detail as possible, considering your organisational requirements.
1. Throughout the duration of this unit, produce a diary documenting you performance of the following tasks within the workplace or in the learning environment:
» Organise, evaluate and critique ideas and information from a range of complex texts
» Develop plans, reports and recommendations using vocabulary, structure and conventions appropriate to text
» Establish and maintain records according to organisational requirements
» Use formal and some informal, oral and written mathematical language and representation to prepare and communicate budgetary and financial information
» Participate in verbal discussions using clear language and appropriate features to present or seek information
» Use listening and questioning skills to seek information and confirm understanding
» Recognise and respond to organisational and legislative/regulatory requirements
» Select and use appropriate communication protocols and practices to ensure shared understanding of project roles and expectations
» Use collaborative techniques to engage stakeholders in consultations and negotiations
» Develop and implement plans to manage projects that involve diverse stakeholders with potentially competing demands
» Systematically gather and analyse all relevant information and evaluate options to make informed decisions
» Evaluate outcomes of decisions to identify opportunities for improvement
» Use digital technologies and applications to access, organise and share information.
Section B: Knowledge Activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
» Give examples of project management tools and how they contribute to a project
» Outline types of documents and other sources of information commonly used in defining the parameters of a project
» Explain processes for identifying and managing risk in a project
» Outline the organisation's mission, goals, objectives and operations and how the project relates to them
» Explain the organisation's procedures and processes that are relevant to managing a project
» Outline the legislative and regulatory context of the organisation in relation to project work, including work health and safety (WHS) requirements.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. Give two examples of project management tools and how they contribute to a project.
2. Outline types of documents and other sources of information commonly used in defining the parameters of a project.
3. Explain processes for identifying and managing risk in a project.
4. In no more than 300 words, outline the organisation's mission, goals, objectives and operations and how the project relates to them.
5. Explain the organisation's procedures and processes you need to follow for managing your project including:
» Lines of authority and approvals
» Quality assurance
» Human resources
» Budgets and finance
» Recordkeeping
» Reporting.
6. What are the project work health and safety requirements that apply to your project?
Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
A signed observation by either an approved third party or the assessor will need to be included in this activity as proof of completion.
This activity will enable you to demonstrate the following performance evidence:
» Define the parameters of the project
» Use project management tools to develop and implement a project plan
» Consult and communicate with relevant stakeholders to generate input and engagement in planning, implementing and reviewing the project
» Provide support to team members to enable them to achieve deliverables and to transition them as appropriate at completion of the project
» Finalise the project including documentation, sign-offs, and reporting
» Review and document the project outcomes.
Answer the activity in as much detail as possible, considering your organisational requirements.
You will be provided with documentation regarding an upcoming project. Using this information, you should complete the following tasks.
1. Define the parameters of the project including:
» Project scope
» Project stakeholders, including own responsibilities
» Relationship of project to organisational objectives and other projects
» Reporting requirements
» Resource requirements
2. Develop and implement a project plan including using project management tools. Your plan should cover:
» Deliverables
» Work breakdown
» Budget and allocation of resources
» Timelines
» Risk management
» Recordkeeping and reporting.
3. Role-play with your peers, with them taking the role of stakeholders. Ask them for input with the planning, implementing and reviewing of the project, and document their responses.
4. Role-play again with one of your peers, carry out a task to help support them as though they are a team member to help them to achieve deliverables or provide transition on completion of the project. Tasks, for example, may include:
» Conducting a performance review
» Identifying training needs
» Resolving conflict or other issues
» Conducting a debriefing session.
5. Finalise the project by reviewing your documentation, checking for any errors and obtaining sign-offs by your observer.
Write a 100-200 word report summarising the project, as well as your interaction with your ‘stakeholders' and the support you gave to your ‘team member'.
6. Finally, review and document the process of the project:
» What did you learn?
» Did you identify best practices?
» Could you use what you learned for other projects?
» What recommendations would you make for the future?
» What are the main elements contributing to this project's success or failure?
BSBMGT502 Manage people performance - Australian Health and Management institute
Activity 1A
To provide you with an opportunity to identify how to consult relevant groups and individuals on work to be allocated and resources available.
1. Identify five methods of workplace consultation.
2. Specify four types of resources which should be considered during workplace consultations.
Activity 1B
To provide you with an opportunity to identify how to develop work plans in accordance with operational plans.
1. Specify five details which should be included in operational plans.
2. Specify five requirements which should be met when establishing operational plans.
Activity 1C
To provide you with an opportunity to identify how to allocate work in a way that is efficient, cost effective and outcome focused.
1. Create a skills matrix including a variety of tasks which may be completed by members of your workforce.
2. Specify five rules that should be followed when allocating work.
Activity 1D
To provide you with an opportunity to identify how to confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals.
1. What are performance standards?
2. Give five examples of aspects that may be considered when establishing performance standards.
3. What should be specified by a professional code of conduct?
4. Give five examples of expectations that may be included within a code of conduct.
5. Identify one example of a work output.
Activity 1E
To provide you with an opportunity to identify how to develop and agree performance indicators with relevant staff prior to commencement of work.
1. Write a paragraph detailing the purpose and characteristics of performance indicators.
2. Give five examples of performance indicators relevant to your organisation.
Activity 1F
To provide you with an opportunity to identify how to conduct risk analysis in accordance with the organisational risk management plan and legal requirements.
1. What are the main steps that should be followed when conducting a risk analysis?
2. Give four examples of risk assessment tools and template documents.
Activity 2A
To provide you with an opportunity to identify how to design performance management and review processes to ensure consistency with organisational objectives and policies.
1. Identify three requirements which should be fulfilled by an effective performance management system.
2. Detail three types of employee performance reviews.
Activity 2B
To provide you with an opportunity to identify how to train participants in the performance management and review process.
1. Specify five ways of training participants in the performance management and review process.
2. Identify five aspects of the performance management and review process which may be covered during training.
Activity 2C
To provide you with an opportunity to identify how to conduct performance management in accordance with organisational protocols and time lines and explain why it is important to monitor and evaluate performance on a continuous basis.
1. Specify five ways of monitoring employee performance.
2. Identify five characteristics of good performance measures.
3. Explain why it is important to monitor and evaluate performance on a continuous basis. (Max 50 words)
Activity 3A
To provide you with an opportunity to identify how to provide informal feedback to staff on a regular basis.
1. Give four examples of informal feedback.
2. Specify five steps that should be followed when providing constructive feedback.
Activity 3B
To provide you with an opportunity to identify how to advise relevant people where there is poor performance and take necessary actions.
1. Identify five possible causes of poor performance.
2. Specify four rules that should be followed when addressing under-performing employees.
3. Identify five actions that may be taken when addressing poor performance.
Activity 3C
To provide you with an opportunity to identify how to provide on the job coaching when necessary to improve performance and to confirm excellence in performance.
1. Identify three requirements that should be fulfilled by effective coaches.
2. When should excellence in performance be confirmed?
Activity 3D
To provide you with an opportunity to identify how to document performance in accordance with the organisational performance management system.
1. Give five examples of documentation which relate to performance management.
2. Refer to your organisational style guide and give five examples of elements that should be included within documents relating to performance.
Activity 3E
To provide you with an opportunity to identify how to conduct formal structured feedback sessions as necessary and in accordance with organisational policy.
Specify eight rules that should be followed when providing formal feedback on performance.
Activity 4A
To provide you with an opportunity to identify the purpose of writing and agreeing on performance improvement and development plans in accordance with organisational policies.
1. What is the purpose of developing performance improvement and development plans?
2. Identify five elements that should be included within performance improvement and development plans.
Activity 4B
To provide you with an opportunity to identify assistance that might be sought from human resources specialists, where appropriate.
Specify five types of assistance that may be provided by human resources specialists.
Activity 4C
To provide you with an opportunity to identify how to reinforce excellence in performance through recognition and continuous feedback.
1. Identify five ways of recognising positive employee contributions.
2. What are the steps that should be followed when giving constructive feedback?
Activity 4D
To provide you with an opportunity to identify how to monitor and coach individuals with poor performance and provide support services where necessary.
1. Identify five ways of monitoring employee performance.
2. Specify four benefits of one-on-one workplace coaching.
3. Identify three means of support which may be arranged for underperforming employees.
Activity 4E
To provide you with an opportunity to identify how to counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary
1. Identify five counselling skills that should be demonstrated during sessions with employees.
2. Which options may be considered if an employee's performance doesn't improve after being giving a final written warning?
Activity 4F
To provide you with an opportunity to identify how to terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poor performance continues.
1. Identify five examples of serious misconduct as specified by the Fair Work Regulations of 2009.
2. Give three examples of unfair dismissal.
Section A: Skills Activity
Objective: To provide you with an opportunity to show you have the required skills for this unit.
This activity will enable you to demonstrate the following skills:
» Learning
» Reading
» Writing
» Oral Communication
» Numeracy
» Navigate the world of work
» Interact with others
» Get the work done.
Answer the activity in as much detail as possible, considering your organisational requirements.
1. This skills-based activity will require you to undertake one-on-one coaching with an employee who hasn't been meeting organisational performance expectations. You should use language and structure to explain expected standards of performance. It will be necessary to set appropriate tasks and monitor the employee to ensure that they are adhering to organisational policies and procedures.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
2. This skills based activity will require you to create a performance improvement plan for an employee within your organisation. It will be necessary to gather, interpret and analyse relevant text in organisational documents relating to the employee. You will also need to ensure that the improvement plan is written in accordance with organisational expectations.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
3. This skills based activity will require you to perform a risk analysis in accordance with the organisational risk management plan and legal requirements. You should consider different aspects of risk related to the work that is allocated to team members. It will be necessary to extract and evaluate mathematical information embedded in a range of tasks and text relating to the risk analysis. You should gauge the levels of risk and suggest possible means of risk minimisation.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
Section B: Knowledge Activity (Q & A)
Objective: To provide you with an opportunity to show you have the required knowledge for this unit.
The answers to the following questions will enable you to demonstrate your knowledge of:
» Outline relevant legislative and regulatory requirements
» Outline relevant awards and certified agreements
» Explain performance measurement systems utilised within the organisation
» Explain unlawful dismissal rules and due process
» Describe staff development options and information.
Answer each question in as much detail as possible, considering your organisational requirements for each one.
1. What do the 10 standards of the Australian Fair Work Act of 2009 relate to?
2. Can you identify three terms that are specified within the fair work act or certified (enterprise) agreement which applies to your business?
3. Can you provide five examples of key performance indicators which relate to your organisation?
4. Can you identify five potential reasons for unfair dismissal?
5. Can you identify three staff development options which may be considered for the purpose of achieving performance standards?
Section C: Performance Activity
Objective: To provide you with an opportunity to demonstrate the required performance elements for this unit.
This activity will enable you to demonstrate the following performance evidence:
» Consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
» Develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
» Monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
» Reinforce excellence in performance through recognition and continuous feedback
» Seek assistance from human resources specialists where appropriate
» Keep records and documentation in accordance with the organisational performance management system
Answer the activity in as much detail as possible, considering your organisational requirements.
1. This practical activity will require you to consult relevant stakeholders in order to identify work requirements, performance standards and agreed performance indicators for a specific group of employees within your organisation. You should use the gathered information to develop work plans and allocate work for the achievement of desirable workplace outcomes.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
2. This ongoing practical activity will require you to monitor, evaluate, and provide feedback based upon employee performance and established work plans. You should measure the employee's performance against agreed work requirements, standards and indicators. The findings of your evaluation and assessment should be documented in accordance with the organisational performance management system. You should also seek the assistance of human resource specialists for improvement in accordance with organisational expectations.
This activity will need to be observed, and a signed record of this observation (completed by the assessor or third party) should be uploaded in your answer. It should detail what was done, when it was done, the time it was completed in, the completed actions and the overall outcome of the tasks.
Attachment:- Learner Workbook.rar