Identifies importance of one of four propositions discussed

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Reference no: EM131163482

Operations Management

• Read the article "Integrating service practice into project management: A matter of ‘do or die'?" written by Burström, Jacobsson and Wilson (2014).

• Write a paper of approximately three pages (double-spaced, single sided) that identifies the importance and application of one of the four propositions discussed by the authors to business service organizations (below): Ensure that readings from this week, daily lectures, related video(s) and your own experience are incorporated in paper.

o Multi-project firms that run themselves as core service providers will be more effective in providing value for its customers.
o Projects are engagement platforms for service delivery.
o Functional representatives in projects should view their prime role as service providers.
o Project members' interactions are qualified service encounters.

• Include a minimum of two sources, which may consist of readings from the University Library, your text, and other selections.
• Format your paper using West Writing Style Handbook guidelines.
• Submit your work via My Assignments.

Reference no: EM131163482

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