Reference no: EM132390138

ICTPMG401 Support small scale ICT projects

Overview of Assessment Tasks

You are to develop a Project Plan for the installation and commissioning of Western Mining's branch office network. The Plan must meet the requirement of the Steering committee indicated in the meeting minutes in the scenario below.

At a minimum, the Project Plan is to include:

1. A definition of the project, outcomes to be delivered, a budget estimate and an estimated timeframe for the project's completion.

2. A stakeholder analysis showing involved persons and their relation to the project.

3. A Work Breakdown Structure for the project.

4. A Gantt chart showing required tasks, their duration and resource assignment.

5. A Communications Plan including a communications register stating the communications requirements of the project, the mechanism of communication (email, phone, website etc) and the frequency (as required, weekly, monthly etc.)

6. A Risk Management Plan including a risk register showing potential risks to the project, their probability and cost. Mitigation and/or risk avoidance strategies are to be described.

7. A Project Closure Report.

8. Ways to protect stakeholder interests relating to privacy, copyright, and ethics.

In preparing your Project Plan remember that the document should answer the questions stakeholders would have about the work to be undertaken. The Plan should reflect your understanding of the client's needs and the various roles of the stakeholders.

The Plan is also to demonstrate your understanding of the PMI project methodology. Your WBS should indicate a logical layout of the activities to be completed.

Your project schedule (Gantt Chart) should include all the items on the WBS. You should include Steering Committee meetings in the schedule and possibly project team meetings (you could demonstrate your ability to use the recurring task feature of Microsoft Project). A post-project review activity should also be included to ensure that the learnings of the project are preserved.

Scenario:

You are employed by Pacific IT Solutions as a project manager. Your job description is to manage the implementation of IT solutions.

One of your long-time customers, Western Mining, has their head office in Sydney and is opening a branch office in Brisbane. You have been contracted to project manage the setup the network.

Part 1 - Determine Project Requirements

Task 1

Write a detailed description of the client's requirements and draft 3 questions that you may need to ask the steering committee to clarify their requirements or get additional information.

Task 2

Prepare a Work Breakdown Structure for the project

Task 3

Prepare a stakeholder analysis showing involved persons and their relation to the project. List 3 data gathering techniques that you could use as a project manager to get this information.

Task 4

Complete the Project Charter document.Draft an email to James T. Kirk advising him that you have attached the Project Charter document and requesting his approval, comments, and/or any changes that are required.

Task 5

List 3 SNMP monitors that Western Mining could use to collect and display SNMP data.

Task 6

Describe 3 characteristics of successful technical teams in a project

Part 2 - Scheduling and Managing

Task 1

Use Microsoft Project to create a Gantt chart showing required tasks, their duration, resource assignment and critical path.

Task 2

Prepare a communications Plan including a communications register stating the communications requirements of the project, the mechanism of communication (email, phone, website etc) and the frequency (as required, weekly, monthly etc.)

Task 3

Create a Risk Management Plan including a risk register showing potential risks to the project, their probability and cost. Mitigation and/or risk avoidance strategies are to be described.

Task 4

Prepare a Project Closure Report that identifies the project outcomes and lessons learned.

Part 3 - Question and Answer

Question 1

References: Interviewing Techniques

During the initial stages of the project you will interview a range of stakeholders to gather information about project requirements, risks, and assumptions.Name 2 types of questions that you should include in interviews?

Question 2

Privacy requirements

References: Privacy Act 1988

Now that Western Mining are expanding their operations it is essential that their policies and procedures comply with current Australian requirements. You have been tasked with reviewing and revising their Privacy Policy and Procedures to ensure that they comply with regulatory requirements. As with many organisations Western Mining currently do not adequately protect the privacy of identity information they collect and store on their customers and staff. At the present time Western Mining have a written privacy policy but that is all.

The Western Mining Privacy Policy is as follows:

"In all areas of our business we seek to protect the privacy of our customer's data. We will not:

-divulge any private data on our customers unless explicitly required to by law

-all private data will be treated in-confidence and stored in secure storage facilities when not in use

-all private data on our customers will be archived to secure facilities after three years of inactivity i.e. three years after the last trip booked through Western Mining

-credit card details will not be stored, only a card transaction identified(last four digits of the credit card) will be kept against a transaction."

Your task is to:

1. Review the above privacy policy and identify any shortcomings.

2. Construct a Privacy Policy and Procedures Manual that adheres to the 13 privacy principles and corrects the deficiencies, if any, that you have identified in the privacy policy outlines above.

The Privacy Policy and Procedures Manual should include:

-Statements of Western Mining new policy in regard to protection of private data. A statement on each of the privacy principles in Australian privacy legislation is required. These policy statements must address both customer data and employee data since the information collected and the frequency of refresh (or deletion) will differ between the two data sets.

-A procedures statement as to how Western Mining will achieve adherence to the privacy principles. This translates the policy statements into activities required to achieve the policy.

Note that while there will typically be a policy statement for each privacy principle, a procedures statement may cover more than one principle. For instance an end-of-month processes might archive a subset of identity data (deleting sensitive data no longer needed) and purge archive data that has not been refreshed.

In preparing your document you should:

-refer to the privacy principles in the Federal law regarding protection of privacy data

-refer to technology such as website security mechanisms for protecting Western Mining client details while they are using on-line services
-make use of mechanisms such as secure file transfer technology (HTTPS, SSL etc.)

-use an information architecture approach whereby identities records consist of sensitive and nonsensitive pieces of data that can be treated differently in order to adhere to privacy legislation

-describe how privacy protection procedures will apply to back-ups and storage of files containing sensitive data

-use secure database management technology so that access to sensitive attributes in the data will be controlled with timely and accurate authentication of database administrators

-include direction on physical network layout that ensures, for instance, a workstation capable of accessing sensitive personal information is not placed in an open office environment in which the screen could be viewed by non-authorised persons.

You have been provided with the privacy policies of NEC, MACQUARIE TELECOM, and NEXTDC LIMITED for reference. You may also use any other publicly available privacy policy of any organization as a reference.

Question 3

Copyright

References: Short Guide to copyright, useful links.

One of your roles as Project Manager is to oversee intellectual property and copyright compliance. Answer the following questions in relation to this role.

3.1 Name Australian legislation that deals with the following areas of intellectual property and copyright:

1. Patents

2. Trade Marks

3. Designs

4. Plant Breeders Rights

5. Circuit Layouts

6. Copyright

3.2 A colleague has found an interesting article in an industry journal and suggests that it should be scanned and emailed to all staff. What would you advise your colleague?

3.3 You discover that one of the clients for which Western Mining provides hosting services operates a website that encourages members of the public to upload commercially available music and videos which can then be downloaded by anyone else.

Is Western Mining in breach of copyright legislation? Why or why not? You may write your answer below or submit a word processed document.

3.4 Write a copyright policy for Western Mining that describes how Western Mining views and deals with these issues. (To be submitted as a word processed document) (You should consult the references provided) iinet copyright policy

YouTube copyright policy

Facebook copyright policy

Question 4

Ethics

References: ACS code of ethics, iinet code of conduct, NBN code of conduct.

Write a code of conduct for Western Mining that will inform anyone working for Western Mining of the standard of behaviour expected. (You should consult the references provided) (To be submitted as a word processed document )

Attachment:- Assessment Details.rar