Reference no: EM133041533 , Length: word count:2250

ICTICT608 Interact with clients on a business level - Albright Institute of Business and Language

Assessment Task - Knowledge Questions

Question 1. Explain why is it important to understand change management when providing new products and/or services to meet a client's needs.

Question 2. List at least three methods that can be used to find out about a client's business and their needs.

Question 3. List key steps involved in a planning process relevant to the development of ICT solutions.

Question 4. Assume that you need to report on client needs in the form of a project proposal. Describe what a project proposal is and what it should include:

Question 5. Explain why it may be beneficial to develop a report about client needs following a meeting with a client to discuss their requirements. List three points that the report might include.

Question 6. Identify two types of hardware and two types of software products that are relevant to providing client services and support. The products you choose must be current products and relevant to industry. For each product, give a brief description of the
product and at least two overall capabilities, as well as two features relevant to specific products.

Question 7. Assume that a company selling a range of IT hardware and software is keeping up to date with trends in the ICT industry, explain why this is important and then identify three types of products that it is possible they may sell in the future if they keep up with trends. To complete this question you will need to review trends in the ICT industry.

Question 8. List four elements that a contract should include for it to be legally binding.

Question 9. List three examples of what could constitute an unfair contract term under consumer law.

Question 10. Explain the purpose of an indemnification clause within a contract and service level agreement.

Question 11. List five key inclusions of a contract.

Question 12. Explain Review the procedure for commonwealth procurement at the following Article -

Commonwealth Procurement Rules 20 April 2019 - Achieving value for money

Explain in your own words how this government department ensures that value for money in contracting third parties is achieved.

Question 13. Give an outline of a procedure that an organisation might use for contracting.

Question 14. Describe the key steps in a successful negotiation.

Question 15. Summarise two key concepts of negotiation and how these can be used to build effective business relationships.

Attachment:- Interact with clients on a business level.rar