Reference no: EM132519388 , Length: word count:1800

ICT508 Information Technology Project Management - Murdoch University

Assignment - PROJECT CONTROL AND MANAGEMENT

BACKGROUND

The Board of EdMedia International Pty Ltd (EdMI) approved your Charter and Project Management Plan. The Planning and Execution phases have therefore been funded for implementation. The timeline for the project milestones has been agreed.

Completed the tender evaluation process and contractually engaged the following subcontractors and other entities within the project team:

• StreamTech (ST) demonstrated in their tender response that they had significant capabilities to develop and implement the video streaming and games server solution. Additionally, they indicated that they have the resources necessary to implement this successfully. Their project teams are headed by Don Diggers (Project Manager). ST have been contracted to provide the following deliverables:

• OCA and Games Servers. ST will implement all aspects of the Open Connect Appliances (OCA) and Games Servers for each of the Content Delivery Network (CDN) nodes. Please note that EdMI will be procuring the hardware, as discussed below. ST will build the systems that will allow the hardware to work. ST has indicated that they can complete the baseline developments within three months, once the hardware is made available to them.

• Client Software. ST will be developing the client software, so it is compatible with PCs (backwards compatible to Windows 7), Apple, Android, and Smart TV hardware. This will require a complete code development. StreamTech is planning to utilise an Agile development process to try to meet a deadline of mid-November 2020. Their design is currently not complete, but ST has demonstrated in their tender response that they have been able to successfully develop and implement similar client products.

• Media File Conversion. They will be responsible for the conversion of existing media files into compatible FLV/MP4 formats and uploading these into the OCA systems. They have said that they have an automated system to do this already, so they believe this to be low risk.

• Streaming Technologies. ST will integrate appropriate codecs and an H.265 (HEVC)/RTSP solution for both the client and server infrastructure. This will require substantial development, and their first analysis is that it will take at least until late October 2020 to complete this task.

• Batch Update. They will be responsible for implementing the batch update systems for distribution of the OCA and Games Server content between the nodes. This will utilise a COTS capability, which StreamTech has identified as being low risk. At this stage they are planning to be ready to test the baseline solution as a part of System Test around the middle of October 2020.

• System Health and Load Sharing. The ST solution involves utilising a tailored version of a COTS product. To provide this, StreamTech has engaged the owner of this software as a subcontractor This company is called PH and it is a very large multinational organisation. However, at this stage, EdMI has not seen a copy of the subcontract. The large multinational company has indicated that the system modifications for their package should be implemented by mid-to-late November 2020. However, they are currently unwilling to provide progress reports during the development cycle. Once the system is supplied, the COTS package will be ‘black box', and the large multinational company will own all of the associated Intellectual Property.

• Future Video/Game Uploads. ST will implement a system that will allow EdMI to convert (as necessary) and upload new content readily into the OCA and Games Servers. This is already available and has been demonstrated by ST, but it is untested with this type of environment.

• DemSet has already engaged its team, which is being Project Managed by Ramander Kaur. This DemSet team is responsible for developing and implementing:

• Web-Front-End. The web-front-end will be developed using PHP and will use calls to some functions that have already been created by DemSet. DemSet have indicated that the required solution will therefore be able to reuse about 30% of their existing code base. They have agreed that EdMI will own all of the code base and Intellectual Property for the web-front-end as a result of this project, so it can be readily maintained by other contractors as necessary. They currently expect that they would finish the development of the web-front-end around late October 2020, so it will be ready for Integration Testing.

• Client Database. DemSet have proposed modifying an existing Oracle Database solution that they have already created. Their proposed solution will deliver a secure client database system that will interface with the web-front-end, the OCA system, and the Games Server. DemSet believe this system will be ready for Integration Testing by the end of the first week in November 2020. No pricing has been provided for Oracle license costs at this stage.

• Database Replication/DR, etc. DemSet are responsible for delivering the database replication, failover and Disaster Recovery (DR) systems for the client database. It is intended that the replication system will leverage standard Oracle protocols.

• Security. DemSet will be responsible for developing a standard set of security protocols and systems that will be implemented and monitored across the entire system. Consequently, DemSet will cover all aspects including application (including client, streaming, OCA, web-front-end, and games), firewall, router, network, database, replication, etc. They are aiming to have their security plan available for distribution to StreamTech and other stakeholders by the last week in October 2020.

• DCPlus is a nationwide shared Colocation (CoLo) datacentre supplier with a good reputation. The Client Manager at DCPlus is Mary Mills. DCPlus have been engaged to provide Tier 3 quality services for the support of each of the nodes.

This support will include:
• DC Systems and Services. This will include the provision of high redundancy monitored and secure systems within their Datacentres. Originally, the plan is just to utilise one rack within a secure data room.

• Network Connectivity. DCPlus will coordinate the provision of as much network bandwidth as EdMI needs. They assess the risks associated with this as low, because they already have significant fibre ‘pipes' with high levels of redundancy in place, and firm service agreements with all of the large telcos. This should mean that future expansion of EduStream will be able to be supported effectively with network connectivity.

• DataCentre Management System (DCMS). DCPlus has included utilisation of their integrated DCMS as a part of the CoLo support package. This will facilitate our access to, and control of, pertinent parts of their DataCentre Infrastructure Management (DCIM) system. DCIM can, therefore, be conducted in parallel with the System Health Management (SHM) functionality. To implement this system, EdMI will need to procure and set to work hardware that will run the DCMS application in an operations room at our Perth facility. The entire system will need to be set to work prior to the Pilot 1 (Perth) system going live.

• MBSD is an India-based Service Centre. Their Implementation Manager is Mr Singh. MBSD has been engaged to begin providing low level services from the Perth go-live date for the Beta (4 December 2020). These services will include:

• Level 1. They will provide Level 1 support for government/corporate/educational institutions as a part of a service management system. You can find out more about the levels of support at this web page. Level 1 support will be coordinated through an ITIL compliant Service Desk Management System (SDMS) that will need to be populated with information that is to be provided by EdMI.

• Escalation. Where a problem cannot be resolved through the Service Centre Level 1 support, it will be escalated back to EdMI.

• JP-Media has been engaged to develop the mass marketing strategy for EduStream. The JP-Media Client Support Manager (CSM) is Dan Fudger. He and his team will be working on a strategy for implementing EduStream sales to the mass market with Doris Williams (EdMI's Marketing Manager). However, the EdMI project team will need to educate JP-Media and our own Marketing Department on the EduStream product and its capabilities. JP-Media have indicated that they will also want to have input on design of the user interfaces, because they have significant expertise in making user- friendly interactions that will assist in the development of broad market buy-in.
Within this contractual engagement EdMI is responsible for the following:

• You will be responsible to the Project Sponsor, CEO and Board for overall project management, and reporting.

• EdMI will coordinate procurement of the OCA, servers and all other hardware (e.g. routers, firewalls, etc.) for the operational environment. Please note that these will be required earlier than system deployment into the node, to allow the subcontractors to utilise them in their Development/Test Environments and to ensure that they are available for system, integration, stress, performance and acceptance testing.

• Our team will coordinate all legal documents as the prime, including the development of the End User License Agreement. This will be managed by Dan Coates (the EdMI Lawyer)

• We have engaged Mike Dale (an EdMI consultant) to monitor the security system implementation and ensure that the solution will meet the required standards (including those in the Privacy Act).

• EdMI will coordinate the provision of the information that will be loaded into the Service Desk Management System, for Level 1 support (Knowledge Base/procedural support system). This will entail drawing information from each of the subcontractors and developing a step-by-step analysis system.

• Integration of all system documentation within a Wiki, so EdMI and the subcontractors can consolidate system information. This system will be used to facilitate Configuration Management and Level 2/3 service support.

• Develop and maintain the web site for the FAQ materials that will provide help to non-institutional users.

• Implement the Level 2 and Level 3 support systems to deliver services to institutional clients. It is not expected that this will include Field Services (e.g. there will be no need to have someone go out to a client site).

Finally, to facilitate beta and acceptance testing, the EdMI marketing team has engaged a total of 22
organisations, who are currently using EdMI's videos and games software. These organisations include seven large primary and secondary schools in each of the cities proposed for the nodes (e.g. Perth, Sydney and Melbourne). Additionally, the Federal Department of Aboriginal Affairs has asked to link into the pilot project, to trial deployment of the educational videos and games to three remote aboriginal communities (one in Western Australia, one in New South Wales and one in the Northern Territory).

PROJECT MANAGEMENT DELIVERABLES

To complete Assignment 2 you will be required to produce the following documentation (each of these templates is provided within the LMS under the Assessments section):
• EVM Cost Analysis. The information provided in the associated EVM-CostAnalysis.docx has been received as a part of the project reporting. Your team must develop an analysis and fill in the report elements that are required in that document.
• Quality Management Plan (QMP). You will be required to develop a Quality Management Plan using the QMP.docx file provided in the LMS. In particular, you need to include detailed insights into how you will manage the deliverable dates to support integration, system and acceptance testing.
• Stakeholder & HR Management. Your team are to develop a Communications Plan (CP) using the CP.docx template supplied in the LMS. Your team's response must address the diverse communications issues that will confront this project.
• Risk Management Plan (RMP). As illustrated within the scenario information provided above, there are a range of implicit and explicit risks associated with this project. Your team will need to develop a Risk Management Plan that will explain how you will manage these risks.
• Project Closure Review (PCR). The last deliverable will be a Project Closure Review for Assignment 2. Each member of your team will need to complete this individually, and forward this to the Project Manager, who will upload each of them. This review must be provided in the templates supplied in the LMS (the PCR.docx file).

Once you have completed each of these documents the Project Manager must upload the files into the LMS. To help ensure that your work doesn't get mixed up with others', for the first four files use file names which follow this convention: Unit Code-Assignment Number-the first five characters of your group name, the Student Number of the Project Manager-the file identifier. For instance, files uploaded by the ‘Super' group, whose Project Manager has a student ID of 12345678 would be named as follows:

• EVM Cost Analysis. ICT508-2-Super-12345678-EVM-CostAnalysis.docx
• Quality Management Plan (QMP). ICT508-2-Super-12345678-QMP.docx
• Communications Plan (CP). ICT508-2-Super-12345678-CP.docx
• Risk Management Plan (RMP). ICT508-2-Super-123456788-RMP.docx
For the remaining Project Closure Reviews use the following convention: Unit Code-Assignment Number- the first five characters of your group name, the Student Number of the person whose report is enclosed in the document-the file identifier. For example:

• Project Closure Review (PCR). ICT508-2-Super-123456788-PCR.pdf

COMPLETING THE ASSIGNMENT

You will be required to manage the assignment as a project, in line with the Project Team Charter that you developed. Within this framework, it is highly recommended that you do the following:

• Each of you need to work through the EVM Cost Analysis together as a team, so that every member of your group thoroughly understands the principles and how to develop the solution.

• You should allocate one or two members of your team to take the lead for completing the QMP, CP and RMP. However, all members of the group must provide support and input to each of these deliverables.

• Each team member must complete the PCR once the other deliverables are finalised. These are to be provided to the Project Manager for upload. No other person may change another person's responses in the PCR. If the comments and marks of one person are modified by someone else, this may result in the automatic failure for every member of that group.

Read about the PDCA approach. Then, in your own words, provide a relative description of the methodology and how it is applicable to QA & QC in this situation recommended that you use the Define (Define what PDCA is W one or more sentence/s), Explain (Provide a more detailed explanation of PDCA, so someone will understand the system will know what it means), and Apply (Apply the PDCA framework our QA and QC approach). Remember, this does not need to be a long section, find that it is helpful to include a picture of the PDCA cycle. This section just needs enough information, so someone who does not know the system will be able to understand approach that you will be using.]

Attachment:- Information Technology Project Management.rar