Reference no: EM133051529

ICT Strategic Plan 2022-2027

Intelligence Generation institute is a reasonably large institute with 10,000 current students based in Sydney. Each year, there are around 3000 new students and2000 completion students. The institute has a wide range of courses in Business, Science and Engineering. The institute already has a good IT infrastructure such as Internet, computer, software, etc to provide for these courses in face-to-face delivery mode. Following the current trend of studying online, the institute has designed some courses to offer in online mode in the last year. The organisation has been using a learning management system where teaching staff can upload all courses' materials, communicate with students and do marking. At the same time, students can access the course materials and check their grade/ learning progress and submit assessments as well as create any requests/ queries. The institute staff can access the system from their personal devices from home. This system has been used for both online and face to face mode. It has been a successful year of online learning and teaching for the institute.

The Dean of the institute has the ambition that in the next 5 year, the institute will grow 5 times larger and offer the online courses for students from oversea such as Asia, America and Europe. To achieve the target, the organisation will need to upgrade its's ICT system to cope with high volume of online use from domestic and international users. A meeting between the Dean and the technology specialists is set up to discuss the ICT management plan to support the goals. The IT specialist is recommending upgrading the infrastructure to have the capability to scale up or down depending on the demand of student enrolment each semester/ studying period. Besides, the Dean would like to add more functions for the current learning management system such as assigning/ assessing placements for students who will do projects or internship in a workplace. Also, he would like to make sure that students will receive the best services from his institute. Therefore, he emphasises the importance of installing a smart student service system that supports an AI chatbot, virtual queue when students register to meet face to face or video call with a student services team member. Students can register themselves by an application installed on their phone. This smart student service should be implemented within a year after the plan is triggered, which is the Dean's expectation.

The idea of using modern business intelligence to support analysis of student's feedback/ results for future academic improvement is highly attractive to him. At the same time, the Dean has concerns about the security of their database if moved to the cloud and the mobile application what would happen if they were attacked by hackers? Similarly, he concerns about the high risk of Bring Your Own Device (BYOD).

Identify and briefly describe the Roadmap (including Background) and ICT initiatives and IT Governance for the given case study.