Reference no: EM133214355

For this hypothetical situation, assume that you were recently hired as the director for a customer service department at a mid-sized automobile insurance company. Your department is comprised of six individuals who each have similar job duties that include answering phone calls from customers, responding to routine customer questions, and routing customers to the appropriate division for questions/issues that are not considered routine. The job can be somewhat stressful since the nature of most customer calls relate to some type of complaint or problem. Employees work in individual cubicles that are located in a large, open office area. After a short time on the job, you learn that you are the third person who has been hired as a director for the department within the last twelve months. Further, you also learned that the turnover rate of employees in your department is very high. Three of your six employees have only been with the company for six to eight months. The other three employees have been with the organization for less than one month. After some conversations with employees, you conclude that employees have relatively low job satisfaction and low organizational commitment. For this Application Question, use your own words to describe the work-related attitudes of job satisfaction and organizational commitment, including details about why each work-related attitude is important to organizations. Also, identify/propose one specific strategy that you would utilize in an attempt to improve job satisfaction, as well as organizational commitment in the specific hypothetical scenario described above. Please justify the response by stating the "why" or rationale behind your response. Your response should be original, reflecting critical thought and should not simply restate information from the textbook or other outside sources.