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For this hypothetical situation, assume that you were recently hired as the director for a customer service department at a mid-sized automobile insurance company. Your department is comprised of six individuals who each have similar job duties that include answering phone calls from customers, responding to routine customer questions, and routing customers to the appropriate division for questions/issues that are not considered routine. The job can be somewhat stressful since the nature of most customer calls relate to some type of complaint or problem. Employees work in individual cubicles that are located in a large, open office area. After a short time on the job, you learn that you are the third person who has been hired as a director for the department within the last twelve months. Further, you also learned that the turnover rate of employees in your department is very high. Three of your six employees have only been with the company for six to eight months. The other three employees have been with the organization for less than one month. After some conversations with employees, you conclude that employees have relatively low job satisfaction and low organizational commitment. For this Application Question, use your own words to describe the work-related attitudes of job satisfaction and organizational commitment, including details about why each work-related attitude is important to organizations. Also, identify/propose one specific strategy that you would utilize in an attempt to improve job satisfaction, as well as organizational commitment in the specific hypothetical scenario described above. Please justify the response by stating the "why" or rationale behind your response. Your response should be original, reflecting critical thought and should not simply restate information from the textbook or other outside sources.
What specific goal would this idea seek to accomplish? What types of resources would this idea need?
SNPG925: Effective Leadership in Health - University of wollongong - Analyse your example using each of the five (5) exemplary leadership Practices
How does Greek art reveal admiration and respect for humankind?
Jaruszewicz (2013) outlined the historical transformation of curriculum and, from this outline, you will notice that the United States continues, like all societies, to refine beliefs about best practices in education and oftentimes these topics g..
Evaluate and briefly discuss the three descriptive designs (case studies, archival research, and observational research) - Be sure to discuss the strengths and weaknesses associated with each approach. Which of these three approaches do you think ..
Managing Across Cultures - Evaluate local and global environments and make suitable choices amongst available alternatives and Identify the types of insights
Compare and contrast Marx's idea of emancipation to the concepts of freedom discussed in Locke, Rousseau and Mill.
Describe the leadership qualities the parties possessed that made these partnerships successful - Compare the mission and vision of the partners. Include how the agencies complemented each other.
How many of the reflexive behaviors were exhibited by the younger infant? By the older infant? Which reflexes dropped out early? What responses seem to replace each of the reflexive behaviors in the older infant?
Select one of the following tools: the nine steps in Ackerman and Anderson's roadmap for change, Cummings and Worley's five dimensions of leading and managing.
Explain the aspects of policy development and implementation, and share any concerns that you have identified, along with how those can be addressed.
Many times such civil Liability risks can be handled with confidence gained through well-informed personnel who have been well trained in the topic.
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