Human staff is increasing wait-times for customers

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Reference no: EM132206118

A major grocery store has realized that staffing its checkout counters with human staff is increasing wait-times for customers, and adding personnel costs for the store. Therefore, it wants to consider improving the quality of its service, while cutting personnel costs, through two enhancements: (1) RFID-tag the items in the store. (2) Install RFID readers at the checkout counters for automated billing. Write a sample project charter for the above project. The charter must be no more than two pages long.

Reference no: EM132206118

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