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Discuss the following.
Macy's Inc. was established in 2009, in the early 2020s, Macy's Inc. was in a consolidation/ cost-cutting mode. During these years, with the focus on cost-cutting, Macy's customer service suffered. Many sales associates weren't providing the level of service that customers wanted. Now, Macy's top management decided to grow the company. However, Macy's top management knew that growth would not occur without a big improvement in how its sales associates treated customers. To produce the improved customer service Macy's needed to work forward4, The question was, what should Macy's do about it?
Talk About it (Discussion): What other human resource management steps do you think Macy's should take in order to improve customer service performance?
Question 1
Based on the course content, please mention and detail 4 human resource management steps you think Macy's should take in order to improve customer service performance?
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