Reference no: EM133028428

Case Example: Human-Centered Design

Primary care through physician offices has been a mainstay pillar of the U.S. healthcare system for many years. Generationally, things are changing. Millennials and others today are showing a strong preference for convenience, and about half as many millennials (those born between 1981 and 1996) do not have to a primary care provider compared to those a decade older (Vartorella, 2018). A function of overall societal expectations and norms (such as online banking), as well as convenience and age-related preferences, providers are working to provide additional professionals available, such as nurse practitioners, and new online tools to increase ease of access for their practices by millennials. Rather than thinking the solution is a shift away from primary care provider practices to minute clinics or other retail solutions, practitioners are seeking to make their practices more userfriendly to millennials by changing their ways of communicating with them, not abandoning this age group or refusing to see the signs of the times. In this case, the new tools of secure messaging (like texting) and other online connections with this age group is solving the problem because the practitioners understand the value of a longitudinal record of care, since care is safer this way since the provider knows what medications the patient is on and other relevant history, as well as the benefit of establishing a relationship with their patients through the means comfortable for those patients. This is the "use of new tools" in action, applied to a problem to solve, not just used for the sake of technology, but also based on the preferences of the patient, taking the end user in mind and working backwards from there. This is an example ofhuman-centered design.

Provide a brief statement about case example