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Human capital readiness portfolio

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Reference no: EM133029806

1. According to the Human Capital Readiness Portfolio illustrated in Figure 7-8 (Kaplan and Norton, 2004), which "Strategic Job Family" seems to have the highest level of Strategic Job Readiness?

A. Community Recruiter
B. Telemarketer
C. Call Center Representative
D. Quality Manager

2. Spencer and Spencer report that the "productivity value" of 1 S.D. in superior performance is what percent over average performance?

A. 19%
B. 32%
C. 48%
D. 120%
E. It depends on the complexity and function of the job.

3. Many competencies have more than one dimension on which their rating scales can be built; which of the following are "typical" dimensions used by Spencer and Spencer to construct their competency scaling?

A. Intensity of Action
B. Size of Impact
C. Complexity
D. Amount of Effort
E. All of the above

4. In establishing Causation between two events, there must be a clear statistically significant connection, one event must precede the other, and___?

A. There must be plausibility.
B. Probability must be greater than or equal to .001
C. All other causes must be ruled out.
D. They must be correlated

5. In the One of the First Core Models shown in Exhibit 1.3 which of the following is a true statement?

A. Better Shrink Numbers cause Employee Engagement.
B. There is a positive correlation between Management Engagement and Employee Engagement.
C. There is a positive correlation between Management Engagement and Customer Satisfaction.
D. There is a negative correlation between Management Engagement and Employee engagement.

Reference no: EM133029806

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