Hr perspective-competencies needed in hotels

Assignment Help HR Management

Reference no: EM131668804

HR Perspective: Competencies Needed in Hotels

Research on the competencies needed by middle managers in hotels was conducted by Brophy and Kiely. The study was conducted on three-star hotels in Ireland using input from both general managers and lower-level managers in the hotels. The results of the study identified the following competency areas: providing customer care, maintaining quality and standards, managing staff, achieving profitability, and growing the business. Within each of these areas, specific competencies were identified. For example, regarding customer care, some competencies included: having good relations with hotel customers, handling dissatisfied customers, resolving complaints, and tracking customer satisfaction.

Questions for Discussion:

1. Of the competency areas listed, which one do you think is the most critical? Why?

2. Do you think the competencies would change if the hotels were located in the United States? Why or why not?

3. Do you think the competencies would change if the hotels were more expensive hotels or less expensive hotels? Explain your rationale.

Reference no: EM131668804

Questions Cloud

Discourage workers from telecommuting : Some top-level managers prohibit or discourage workers from telecommuting. What is your opinion on this issue?

Is there a place in the business community for the skills : Is there a place in the business community for the skills that one can develop from social networking?

Oregon manufacturer of paper and paper products : You are the chief technician for United Paper Company, an Oregon manufacturer of paper and paper products.

Discuss the importance of combining toc and lean : Discuss the importance of combining TOC, Lean, and Six Sigma briefly. Google "TLS or Lean and Theory of constraints" and share what you find interesting.

Hr perspective-competencies needed in hotels : Do you think the competencies would change if the hotels were located in the United States? Why or why not?

Hr playing a role in leading that change : What would you do differently if you were in HR playing a role in leading that change?

National committee on quality assurance established : Why was the National Committee on Quality Assurance established?

Information to determine linear and power demand curve : Elasticity for board games is known to equal. Use this information to determine a linear and power demand curve.

Leadership theory refers to an in-group and an out-group : Which leadership theory refers to an ‘in-group’ and an ‘out-group’. How are these in- and out-group designations formulated?

User Account

All Pages