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Question:
Read this case study about a consulting company that improved customer satisfaction by employing R&R analysis.
Discuss this case with the customer service department at your firm, and explain how your firm too can potentially improve customer satisfaction by implementing R&R analysis.
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The essay discusses the application of gage R&R analysis methodology for Deloitte Global Network. the sector chosen was Crisis management. with a brief description of the organization, the discussion then presents the problems faced in one of the branches. Then the details R&R procedure is explained and the steps are taken to overcome the hurdles based on the analysis result are presented. the expected results based on the results in another branch)from the implementation of these steps are given for reference. The essay then concludes the significance of gage R&R system of crisis management.
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