How your assessment of your clients literacy level decide

Reference no: EM133513298

Discussion Post

Your initial post must be a minimum of 150 words.

Based on your reading of Chapters 1 and 2 in Writing Clearly for Clients and Colleagues: The Human Service Practitioner's Guide (Ames and Fitzgerald, 2016), explain your first thoughts on your client's prose, document, and quantitative literacy.

How will your assessment of your client's literacy level decide the content of the materials you give to him or her?

Be sure to discuss at least three techniques you will use to tailor readable materials for your client.

Next, explain the plain writing techniques you will use to create instructions, fact sheets, or brochures for your client. Be sure to give specific examples to illustrate your points. Cite Ames and Fitzgerald (2016); include page numbers from the book in your citation to help your readers know where to look for your examples.

Assume that you are a case manager with a new client (review the handout from the Bureau of Labor Statistics Occupational Outlook Quarterly 2011 for an overview of the case manager role) and that you work for a multi-purpose, community-based, social services agency that contracts with the federal government to help individuals and families achieve self-sufficiency. It is your job to assess each client or family and develop an individualized plan for each client, and then communicate that plan to the client in writing. Your plan will contain written materials that inform or educate each client about services and can consist of brochures, booklets, fact sheets, contracts, or instructions. You are aware that the Community Standards for Human Services Competency Area # 12 Documentation, says that "The competent human services professional writes effectively using proper grammar, correct spelling and sentence structure." Further, the Plain Writing Act says that all government documents must use active voice and be accessible.

We describe your client in the specified document below. Open the case that is assigned to you according to the first letter of your last name.

Module Discussion

Carl's Case

Carl is a married Army veteran, who served two tours of duty in the Middle East. Carl sustained aninjury during his last deployment and now is hard of hearing. Carl has severe post-traumatic stressdisorder and finds it impossible to go out in public without suffering panic attacks. Carl has difficulty sleeping and eating and suffers from depression. Carl's wife, Candy, is concerned for him, so she tries to handle all the housework, groceries, cooking, and taking Carl to and from his appointments. Candynow feels overloaded and burned out. She wants to get a service dog for Carl so that Carl can regainsome of his independence, and attend the local community college. She also wants family therapy.

Candy and Carl need help finding a service dog, family therapy, and respite care so that Candy canhave some "downtime."

Reference no: EM133513298

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