How you responded or dealt with this surprise

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1. How have you dealt with unsatisfied, angry or difficult guests in a hotel? Explain in detail a situation and what you did to remedy the problem and calm down or satisfy the guest. How has a guest pleasantly surprised you? Explain in detail a situation and how you responded or dealt with this surprise.

2. Rank the three types of organizational power (legitimate, reward, and coercive) and the two types of personal power (expert and referent) in order of most to least likely to yield effective long-term results from employees. Defend your ranking.

3. You can infringe another’s trademark if you create a mark that is so similar as to be confusing or deliberately copy another’s trademark. Find and present a case on this situation.

Reference no: EM132297326

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