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Question: You will select a corporate retail company, to examine. You MAY NOT select a company you or a family member works for or has worked for. You MAY NOT select a discount store such as Walmart, TJ Maxx, Stein Mart, Home Goods, etc. You also should not select a restaurant. If you are unsure if your store is okay to use ask me first! You should be able to "secret shop".
You should visit this company's locations several times before the end of the project. You will look for the types of customer service skills the company promotes. You should try various methods of observation: Silent observation - walk around, see how you are treated and how others around you are treated. Active observation - ask for help, ask about products, interact with the employees.
You can also go online and search for information about customer interactions, and reviews. Be cautious of this information since you don't know the source. You can interview other regular customers if you know them or can find them.
Discuss the ethics of gathering competitive intelligence.
The table for this assignment provides best case, most typical case, and worse case estimates of task duration for each task. Using the PERT Beta distribution formulas, compute the expected time for achieving each task and its standard deviation.
In the past, many business leaders led by blunt authority, relying heavily on the power of their positions to motivate their employees. This authoritarian leadership style rarely produces top results in today's business climate. Instead, modern busin..
Describe leader power, follower motivation, and the aspects of effective followership. Provide an overview of influence and the major process and content motivational theories. Describe which motivational theory would be the most appropriate at your ..
Saab Cars USA, with its network of 212 dealerships and 30 service centers, dedicated itself to providing its customers a level of service reflective.
Class, the level of service provided can vary between sellers which is the exact reason to define evaluation criteria.
Analyse the Internal and External Environment, and Information Taken From the Sources of Information or Documents
(Schmears Shirts) Schmears Inc. is a catalog retailer of men's shirts. Daily demand for a particular SKU (style and size) is Poisson with mean 1.5. It takes three days for a replenishment order to arrive from Schmears' supplier and orders are ..
Barney, at the time of inspecting the offered portion of the collection, and prior to accepting the offer, saw the gold piece. Is Barney entitled to the $20 gold piece?
'There is no more an objective strategy than there is a Big Dipper.' Discuss the implication of this contention for strategy, with reference to Smircich and Stubbart's (1985) concept of enactment.
Discuss the process and potential outcomes of project, as well as how your coursework culminated in the project. This may include discussions
‘‘All disputes will be resolved by the state courts of New York.'' A dispute arises concerning the workmanship of the parts, and Hicks wishes the case to be arbitrated in San Francisco. What would be the result?
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