How would you use soler while dealing with this patient

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Reference no: EM133400475

Case: Describe the fundamentals of communication, taking into consideration both verbal and non-verbal means. Describe the process of active listening including ways to show engagement and encouragement to the speaker and identify how active listening is essential for pharmacy practice. Identify and describe ways to improve written communication such as emails, faxes, and notes within pharmacy between pharmacy and patients, and between pharmacy and other healthcare professionals. Identify and discuss what makes a person professional, the importance of professionalism when working in pharmacy, and how to communicate with other health care professionals effectively. Instructions: 1. Read the following scenario: A patient has arrived at the pharmacy who is angry and tired. They have just come from waiting over eight hours at a walk-in clinic.

They have questions regarding the prescription they have been given.

Question 1: How would you use SOLER while dealing with this patient?

Question 2: What else should you do to enhance non-verbal communication with this patient? List any two do's.

Reference no: EM133400475

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