How would you resolve money back complaint

Assignment Help Business Management

Reference no: EM133297551

Question: Imagine a brand-new customer of your online e-book service bought an e-book and a day later emails you they want a refund, saying the e-book didn't open and they no longer want to see it. Others have been able to open it. You suspect she is just pirating the e-book and wants her money back. How would you resolve her complaint? If the file had an obvious problem opening on some computers (say one using a non-Adobe PDF reader), would it make any difference in how you would resolve the complaint?

Reference no: EM133297551

Questions Cloud

Explain how tata chemicals initial approach to the community : explain how Tata Chemicals' initial approach to the indigenous community resembles the spirit of the Indian Act as stated by the author?

What are two symptoms of glaucoma : What are two symptoms of glaucoma? What are three factors that can increase an individual risk of glaucoma?

Discuss some of the factors that affect automobile insurance : Discuss some of the factors that affect automobile insurance rates and indicate how these factors influence the premium in the Kemp's policy.

What effect does issue challenge have on nursing profession : What effect does the trend/issue/challenge have on the nursing profession, Canadian Healthcare system and society/population?

How would you resolve money back complaint : How would you resolve her complaint?If the file had an obvious problem opening on some computers would it make any difference in how you would resolve the issue

What are four symptoms of lymphoedema : What are five factors that can increase a person's susceptibility to pathogens? What are four symptoms of lymphoedema?

Identify quality improvement projects in the care setting : Recognize the nursing and other health professions are parts of systems of care and care processes that affect.

Discuss the benefits and challenges when managing a team : discuss the benefits and challenges when managing a virtual team that includes members from different cultures. As a leader how would you need to modify

What is working to improve health of vulnerable populations : The agency should be focused on a current problem and is working to improve the health of vulnerable populations (i.e. women, children, elderly, and disabled).

User Account

All Pages