How would you present your findings to marketing team

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Reference no: EM132219019

You have a hunch that the reason for an overall the lower CSAT from billing questions is a result of the agents not having up-to-date access and understanding of current marketing campaigns. How would you verify your hunch? How would you present your findings to the marketing team in a way that they would understand and be able to action/prioritize? (Feel free to make up metrics, etc.)

Reference no: EM132219019

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