How would you mobilize your transcription group to address

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Question: Read "The Generalized Quality Problem" Case Study in Chapter 32, pages 481-482.

In two pages, not counting the title page, respond to the following questions:

Should you address this continuing problem with the group at large at your August meeting? Explain.
Should you do some research aimed at identifying the more troublesome employees and address their quality problems at the August meeting? Explain.
How would you mobilize your transcription group to address the quality problem and recommend solutions?
Give an example of how the supervisor's communication skills could help this department achieve its mission and increase productivity.

Reference no: EM133377385

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